Prisma Access
Aruba SD-WAN Solution Guide
Table of Contents
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Prisma Access Docs
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5.2 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
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- Allocate Licenses for Prisma Access (Managed by Strata Cloud Manager)
- Plan Service Connections for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Add Additional Locations for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Enable Available Add-ons for Prisma Access (Managed by Strata Cloud Manager)
- Search for Subscription Details
- Share a License for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Increase Subscription Allocation Quantity
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- Activate a License for Prisma Access (Managed by Strata Cloud Manager) and Prisma SD-WAN Bundle
- Activate and Edit a License for SASE 5G Through Common Services
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- Prisma Access Onboarding Workflow
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4.0 & Later
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
- Prisma Access China
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- Set Up Prisma Access
- Configure the Prisma Access Service Infrastructure
- Remote Networks: IPSec Termination Nodes and Service IP Addresses
- Remote Networks: IP Address Changes Related To Bandwidth Allocation
- Remote Networks: Service IP Address and Egress IP Address Allocation
- API Examples for Retrieving Prisma Access IP Addresses
- Get Notifications When Prisma Access IP Addresses Change
- Prisma Access Zones
- DNS for Prisma Access
- High Availability for Prisma Access
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- Enable ZTNA Connector
- Delete Connector IP Blocks
- Set Up Auto Discovery of Applications Using Cloud Identity Engine
- Private AWS Application Target Discovery
- Security Policy for Apps Enabled with ZTNA Connector
- Monitor ZTNA Connector
- View ZTNA Connector Logs
- Preserve User-ID Mapping for ZTNA Connector Connections with Source NAT
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- Enable Dynamic Privilege Access for Prisma Access Through Common Services
- Authorize User Group Mapping in Cloud Identity Engine for Dynamic Privilege Access
- Enable the Access Agent
- Set Up the Agent Infrastructure for Dynamic Privilege Access
- Create a Snippet
- Create a Project
- Traffic Steering for Dynamic Privilege Access
- Push the Prisma Access Agent Configuration
- Download the Dynamic Privilege Access Enabled Prisma Access Agent Package
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- Install the Prisma Access Agent
- Log in to the Dynamic Privilege Access Enabled Prisma Access Agent
- Change Preferences for the Dynamic Privilege Access Enabled Prisma Access Agent
- Connect the Dynamic Privilege Access Enabled Prisma Access Agent to a Different Location
- Switch to a Different Project
- Connect the Dynamic Privilege Access Enabled Prisma Access Agent to a Different Server
- Disable the Dynamic Privilege Access Enabled Prisma Access Agent
- Switch Between the Prisma Access Agent and GlobalProtect App
- View and Monitor Dynamic Privilege Access Users
- View and Monitor Dynamic Privilege Access Projects
- Automatic Tunnel Restoration in Dynamic Privilege Access Prisma Access Agents
- Manage Prisma SASE 5G
- App Acceleration in Prisma Access
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- Planning Checklist for GlobalProtect on Prisma Access
- Set Up GlobalProtect Mobile Users
- GlobalProtect — Customize Tunnel Settings
- GlobalProtect — Customize App Settings
- Ticket Request to Disable GlobalProtect
- GlobalProtect Pre-Logon
- GlobalProtect — Clientless VPN
- Monitor GlobalProtect Mobile Users
- How the GlobalProtect App Selects Prisma Access Locations for Mobile Users
- Allow Listing GlobalProtect Mobile Users
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- Explicit Proxy Configuration Guidelines
- GlobalProtect in Proxy Mode
- GlobalProtect in Tunnel and Proxy Mode
- Private IP Address Visibility and Enforcement for Agent Based Proxy Traffic
- SAML Authentication for Explicit Proxy
- Set Up Explicit Proxy
- Cloud Identity Engine Authentication for Explicit Proxy Deployments
- Proxy Mode on Remote Networks
- How Explicit Proxy Identifies Users
- Explicit Proxy Forwarding Profiles
- PAC File Guidelines
- Explicit Proxy Best Practices
- Monitor and Troubleshoot Explicit Proxy
- Block Settings for Explicit Proxy
- Use Special Objects to Restrict Explicit Proxy Internet Traffic to Specific IP Addresses
- Access Your Data Center Using Explicit Proxy
- App-Based Office 365 Integration with Explicit Proxy
- Chromebook with Prisma Access Explicit Proxy
- Configure Proxy Chaining with Blue Coat Proxy
- Configure Proxy Chaining on Prisma Access Explicit Proxy
- IP Address Optimization for Explicit Proxy Users- Proxy Deployments
- DNS Resolution for Mobile Users—Explicit Proxy Deployments
- View User to IP Address or User Groups Mappings
- Report Mobile User Site Access Issues
- Enable Mobile Users to Access Corporate Resources
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- Planning Checklist for Remote Networks
- Allocate Remote Network Bandwidth
- Onboard a Remote Network
- Connect a Remote Network Site to Prisma Access
- Enable Routing for Your Remote Network
- Onboard Multiple Remote Networks
- Configure Remote Network and Service Connection Connected with a WAN Link
- Remote Networks—High Performance
- Integrate a Shared Desktop VDI with Prisma Access Using Terminal Server
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- Multitenancy Configuration Overview
- Plan Your Multitenant Deployment
- Create an All-New Multitenant Deployment
- Enable Multitenancy and Migrate the First Tenant
- Add Tenants to Prisma Access
- Delete a Tenant
- Create a Tenant-Level Administrative User
- Sort Logs by Device Group ID in a Multitenant Deployment
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- Add a New Compute Location for a Deployed Prisma Access Location
- How BGP Advertises Mobile User IP Address Pools for Service Connections and Remote Network Connections
- Proxy Support for Prisma Access and Strata Logging Service
- Block Incoming Connections from Specific Countries
- Prisma Access for No Default Route Networks
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- Default Routes With Prisma Access Traffic Steering
- Traffic Steering in Prisma Access
- Traffic Steering Requirements
- Default Routes with Traffic Steering Example
- Default Routes with Traffic Steering Direct to Internet Example
- Default Routes with Traffic Steering and Dedicated Service Connection Example
- Prisma Access Traffic Steering Rule Guidelines
- Configure Zone Mapping and Security Policies for Traffic Steering Dedicated Connections
- Configure Traffic Steering in Prisma Access
- Preserve User-ID and Device-ID Mapping for Service Connections with Source NAT
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- Prisma Access Internal Gateway
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- Configure Privileged Remote Access Settings
- Set Up the Privileged Remote Access Portal
- Configure Applications for Privileged Remote Access
- Set Up Privileged Remote Access Profiles
- Define Permissions for Accessing Privileged Remote Access Apps
- Configure Split Tunneling for Privileged Remote Access Traffic
- Manage Privileged Remote Access Connections
- Use Privileged Remote Access
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- Integrate Prisma Access With Other Palo Alto Networks Apps
- Integrate Third-Party Enterprise Browser with Explicit Proxy
- Integrate Third-Party NDRs with Prisma Access
- Juniper Mist Integration for SASE Health
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- Connect your Mobile Users in Mainland China to Prisma Access Overview
- Configure Prisma Access for Mobile Users in China
- Configure Real-Name Registration and Create the VPCs in Alibaba Cloud
- Attach the CEN and Specify the Bandwidth
- Create Linux Instances in the Alibaba Cloud VPCs
- Configure the Router Instances
- Onboard the GlobalProtect Gateway and Configure the Prisma Access Portal
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- INC_CIE_AGENT_DISCONNECT
- INC_CIE_DIRECTORY_DISCONNECT
- INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_GLOBALPROTECT_PORTAL_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_GLOBALPROTECT_PORTAL_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_MU_AUTH_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_MU_AUTH_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_MU_DNS_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_MU_DNS_SERVER_UNREACHABLE_ PER_PA_LOCATION
- INC_PORTAL_CLIENTLESS_VPN_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_PORTAL_CLIENTLESS_VPN_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_RN_AUTH_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_RN_AUTH_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_RN_DNS_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_RN_DNS_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_RN_ECMP_TUNNEL_RTT_EXCEEDED_ BASELINE
- INC_RN_PRIMARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_RN_SECONDARY_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_RN_SITE_CAPACITY_PREDICTION
- INC_SC_PRIMARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_SC_SECONDARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_SC_SITE_CAPACITY_PREDICTION
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- INC_CERTIFICATE_EXPIRY
- INC_GP_CLIENT_VERSION_UNSUPPORTED
- INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_CAPACITY
- INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_THRESHOLD
- INC_PA_INFRA_DEGRADATION
- INC_PA_SERVICE_DEGRADATION_PA_LOCATION
- INC_PA_SERVICE_DEGRADATION_RN_ SITE_CONNECTIVITY
- INC_PA_SERVICE_DEGRADATION_SC_ CONNECTIVITY
- INC_RN_ECMP_BGP_DOWN
- INC_RN_ECMP_BGP_FLAP
- INC_RN_ECMP_PROXY_TUNNEL_DOWN
- INC_RN_ECMP_PROXY_TUNNEL_FLAP
- INC_RN_ECMP_TUNNEL_DOWN
- INC_RN_ECMP_TUNNEL_FLAP
- INC_RN_PRIMARY_WAN_BGP_FLAP
- INC_RN_PRIMARY_WAN_PROXY_TUNNEL_DOWN
- INC_RN_PRIMARY_WAN_PROXY_TUNNEL_FLAP
- INC_RN_PRIMARY_WAN_TUNNEL_DOWN
- INC_RN_PRIMARY_WAN_TUNNEL_FLAP
- INC_RN_SECONDARY_WAN_BGP_DOWN
- INC_RN_SECONDARY_WAN_BGP_FLAP
- INC_RN_SECONDARY_WAN_PROXY_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_PROXY_TUNNEL_FLAP
- INC_RN_SECONDARY_WAN_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_TUNNEL_FLAP
- INC_RN_SITE_DOWN
- INC_RN_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- INC_RN_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED _THRESHOLD
- INC_RN_SPN_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_SC_PRIMARY_WAN_BGP_DOWN
- INC_SC_PRIMARY_WAN_BGP_FLAP
- INC_SC_PRIMARY_WAN_PROXY_TUNNEL_DOWN
- INC_SC_PRIMARY_WAN_PROXY_TUNNEL_FLAP
- INC_SC_PRIMARY_WAN_TUNNEL_DOWN
- INC_SC_PRIMARY_WAN_TUNNEL_FLAP
- INC_SC_SECONDARY_WAN_BGP_DOWN
- INC_SC_SECONDARY_WAN_BGP_FLAP
- INC_SC_SECONDARY_WAN_PROXY_TUNNEL_DOWN
- INC_SC_SECONDARY_WAN_PROXY_TUNNEL_FLAP
- INC_SC_SECONDARY_WAN_TUNNEL_DOWN
- INC_SC_SECONDARY_WAN_TUNNEL_FLAP
- INC_SC_SITE_DOWN
- INC_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- INC_SC_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_ZTNA_CONNECTOR_APP_STATUS_DOWN
- INC_ZTNA_CONNECTOR_APP_STATUS_DOWN_PARTIAL
- INC_ZTNA_CONNECTOR_CPU_HIGH
- INC_ZTNA_CONNECTOR_MEMORY_HIGH
- INC_ZTNA_CONNECTOR_TUNNEL_DOWN
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- AL_CIE_AGENT_DISCONNECT
- AL_CIE_DIRECTORY_DISCONNECT
- AL_MU_IP_POOL_CAPACITY
- AL_MU_IP_POOL_USAGE
- AL_RN_ECMP_BGP_DOWN
- AL_RN_ECMP_BGP_FLAP
- AL_RN_PRIMARY_WAN_BGP_DOWN
- AL_RN_PRIMARY_WAN_BGP_FLAP
- AL_RN_PRIMARY_WAN_TUNNEL_DOWN
- AL_RN_PRIMARY_WAN_TUNNEL_FLAP
- AL_RN_SECONDARY_WAN_BGP_DOWN
- AL_RN_SECONDARY_WAN_BGP_FLAP
- AL_RN_SECONDARY_WAN_TUNNEL_DOWN
- AL_RN_SECONDARY_WAN_TUNNEL_FLAP
- AL_RN_SITE_DOWN
- AL_RN_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_RN_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- AL_RN_SPN_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_SC_PRIMARY_WAN_BGP_DOWN
- AL_SC_PRIMARY_WAN_BGP_FLAP
- AL_SC_PRIMARY_WAN_TUNNEL_DOWN
- AL_SC_PRIMARY_WAN_TUNNEL_FLAP
- AL_SC_SECONDARY_WAN_BGP_DOWN
- AL_SC_SECONDARY_WAN_BGP_FLAP
- AL_SC_SECONDARY_WAN_TUNNEL_DOWN
- AL_SC_SECONDARY_WAN_TUNNEL_FLAP
- AL_SC_SITE_DOWN
- AL_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- AL_ZTNA_CONNECTOR_APP_STATUS_DOWN
- AL_ZTNA_CONNECTOR_APP_STATUS_DOWN_PARTIAL
- AL_ZTNA_CONNECTOR_CPU_HIGH
- AL_ZTNA_CONNECTOR_MEMORY_HIGH
- AL_ZTNA_CONNECTOR_TUNNEL_DOWN
- New Features in Incidents and Alerts
- Known Issues
Aruba SD-WAN Solution Guide
Where Can I Use This? | What Do I Need? |
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A common network architecture today is to tunnel traffic between an organization’s HQ and
branches over either MPLS or dedicated encrypted VPN links. As more and more services
are cloud-based, and more information is available on the internet, it makes less sense
to tunnel traffic back to an aggregation point before routing it to its final
destination.
Breaking out traffic locally from the branches (as opposed to an on-premises appliance)
would allow traffic to reach its destination faster, and make a more efficient use of
bandwidth. However, allowing traffic directly between devices in the branch and the
internet may introduce security issues.
The integration between the Aruba Branch Gateways and Prisma Access makes it possible to
set up a secure connection between the branch networks and one or several cloud-hosted
enforcement points. The Aruba Branch gateway (BGW) can bring up secure tunnels to the
Prisma Access firewall and redirect selected traffic flows through Prisma Access to
provide advanced threat protection in an efficient and scalable way.
At the same time, the integration between ClearPass and Prisma Access enables sharing the
user context with the firewall, facilitating the creation of role-centric security
policy rules.
The integration between BGWs and Prisma Access consists on intelligently routing traffic
through the nearest firewall node to use the breath of security features Palo Alto
firewalls can provide. The combined solution can offer the following benefits:
- Unified security management for campus and branch networks.
- Context-aware security policy rules driven by ClearPass.
- Intelligent routing of traffic based on user-role and application.
Reference Architectures Supported with the Aruba and Prisma Access Deployment
The SD-branch and Prisma Access integration supports the following deployment scenarios.
Branch Gateways to Prisma Access
Aruba BGWs can establish tunnels to one or several Prisma Access nodes (in different regions, as
shown in the following figure) to secure user traffic going to public cloud
services or to the internet, thus providing high availability. The solution
allows for active/active cloud firewalls.

Regional Hub to Prisma Access
A common deployment type is one where branch traffic is aggregated at a local hub and then routed
to the internet or to other corporate resources. This case is especially common
when using private WAN networks. In such scenarios, Aruba VPNCs can set up
tunnels to the nearest Prisma Access firewall to have branch traffic go through
the distributed security service, as shown in the following figure.

Supported IKE and IPSec Cryptographic Profiles
The following table documents the IKE/IPSec crypto settings that are supported with Prisma Access
and the Aruba SD-WAN. A check mark indicates that the profile or architecture type
is supported; a dash (—) indicates that it's not supported. Default and Recommended
settings are noted in the table.
For a list of cryptographic profiles that have been tested and validated, see
Validated IKE and IPSec Cryptographic Profiles
.Crypto Profiles | Prisma Access | Aruba | |
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Tunnel Type | IPSec Tunnel | √ | √ |
GRE Tunnel | — | N/A | |
Routing | Static Routes | √ | √ |
Dynamic Routing (BGP) | √ | — | |
Dynamic Routing (OSPF) | — | — | |
IKE Versions | IKEv1 | √ | √ Not recommended |
IKEv2 | √ | √ | |
IPSec Phase 1 DH-Group | Group 1 | √ | √ |
Group 2 | √ (Default) | √ | |
Group 5 | √ | — | |
Group 14 | √ | √ | |
Group 19 | √ | √ | |
Group 20 | √ (Recommended) | √ | |
IPSec Phase 1 Auth If
you use IKEv2 with certificate-based authentication, only SHA1 is
supported in IKE crypto profiles (Phase 1). | MD5 | √ | √ |
SHA1 | √ (Default) | √ (SHA196, 168) | |
SHA256 | √ | √ | |
SHA384 | √ | √ | |
SHA512 | √ (Recommended) | — | |
IPSec Phase 1 Encryption | DES | √ | √ |
3DES | √ (Default) | √ | |
AES-128-CBC | √ (Default) | √ | |
AES-192-CBC | √ | √ | |
AES-256-CBC | √ (Recommended) | √ | |
IPSec Phase 1 Key Lifetime Default | √ (8 Hours) | √ | |
IPSec Phase 1 Peer Authentication | Pre-shared key | √ | √ |
Certificate | √ | √ | |
IKE Peer Identification | FQDN | √ | √ |
IP address | √ | √ | |
User FQDN | √ | √ | |
IKE Peer | As Static Peer | √ | √ |
As Dynamic Peer | √ | √ | |
Options | NAT Traversal | √ | √ |
Passive Mode | √ | √ | |
Ability to Negotiate Tunnel | Per Subnet Pair | √ | √ |
Per Pair of Hosts | √ | √ | |
Per Gateway Pair | √ | √ | |
IPSec Phase 2 DH-Group | Group 1 | √ | √ |
Group 2 | √ (Default) | √ | |
Group 5 | √ | — | |
Group 14 | √ | √ (Default) | |
Group 19 | √ | √ | |
Group 20 | √ (Recommended) | √ | |
No PFS | √ | — | |
IPSec Phase 2 Auth | MD5 | √ | √ |
SHA1 | √ (Default) | √ | |
SHA256 | √ | √ | |
SHA384 | √ | √ | |
SHA512 | √ (Recommended) | — | |
None | √ | √ | |
IPSec Phase 2 Encryption | DES | √ | √ |
3DES | √ (Default) | √ | |
AES-128-CBC | √ (Default) | √ | |
AES-192-CBC | √ | √ | |
AES-256-CBC | √ | √ | |
AES-128-CCM | √ | — | |
AES-128-GCM | √ | — | |
AES-256-GCM | √ (Recommended) | — | |
NULL | √ | — | |
IPSec Protocol | ESP | √ | √ |
AH | √ | √ | |
IPSec Phase 2 Key Lifetime Default | √ (1 Hour) | √ (2 Hours) | |
Tunnel Monitoring Fallback | Dead Peer Detection (DPD) | √ | √ (for the tunnel) |
ICMP | — | √ (for the uplink) | |
Bidirectional Forwarding Detection (BFD) | — | — | |
SD-WAN Architecture Type | With Regional Hub/Gateway/Data Center | N/A | √ |
No Regional Hub/Gateway/Data Center | NA | — |
Validated IKE and IPSec Cryptographic Profiles
Both the Aruba Branch Gateways and Prisma Access support several options when it
comes to setting up VPN tunnels. The following table provides the configurations
that have been validated for this solution, and offer a good compromise between
performance, flexibility, and security (considering the integration is mostly for
internet-bound traffic).
Crypto Profile | Phase 1 | Phase 2 |
---|---|---|
Confidentiality | AES-256 You configure this setting as
aes-256-cbc in Prisma
Access. | AES-256 You configure this setting as
aes-256-cbc in Prisma
Access. |
Integrity | SHA256 | SHA1 |
Authentication | Username/Password | N/A |
Key Exchange Method | Diffie-Helman | Diffie-Helman |
Diffie-Helman Group | 14 | 14 |
NAT-Transversal | Enabled | N/A |
Dead Peer Detection (DPD) | Enabled | |
Perfect Forward Secrecy (PFS) | N/A | Yes |
VPN Type | N/A | Policy-based VPN |