To stay informed about the upgrade schedule
for your dataplane upgrade and to select your upgrade preferences,
you must use the
Prisma Access
app to subscribe to
Prisma Access
notifications.
Prisma Access
uses email
alerts to inform you of the two weekend dates when your upgrade
occurs; you select the location or locations you want to upgrade
first and the four-hour time window to use for the upgrade.
After
the upgrade starts, you can also monitor the status of the upgrade
using the
Check your notifications to be made aware of upcoming
dataplane upgrades; then, select your upgrade preferences using
one of the following methods.
Select
Insights
Prisma Access
Upgrade
Upgrade
Preferences
.
Log in to the
Prisma Access
app, view the banner
at the top of the page for your scheduled upgrade, and select
Click
here
.
Check your email for notifications for your scheduled upgrade
and click the hyperlink in the email.
Select
Insights
Prisma
Access Upgrade
Upgrade Preferences
.
If you're using Strata Cloud Manager, go to
Workflows
Software Upgrades
Prisma Access
Upgrade Preferences
.
The
Prisma Access
Upgrade Dashboard displays.
(
Optional
) Read the
Upgrade Process
to
learn more about how the upgrade process works.
Select your
Upgrade Preferences
.
If you have a multitenant deployment,
all tenants display in this area. If you have already selected your
upgrade preferences for your deployment, these selections display
here.
Select the tenants for which to set upgrade
preferences, then select
Edit Preferences
.
Select the
Preferred
Prisma Access
Locations
that you want to upgrade first.
Palo Alto Networks strongly suggests that you select
locations that reflect your entire deployment. For example, if you
have a mobile user, service connection, and remote network deployment,
select a location or locations that have all deployment types.
Select
from the choices in the drop-down list.
Prisma Access
only displays the locations where you have deployed
mobile users, remote networks, service connections, or any combination
thereof.
The groups in the drop-down list belong to the same compute
location.
Prisma Access
will inform you
via email alerts when the locations were upgraded.
After
the first set of
Prisma Access
locations is upgraded
successfully, the
Prisma Access
team monitors these locations
for seven days, and then upgrades all remaining
Prisma Access
locations. Selecting a single location or a small number
of locations gives you a chance to monitor these locations before
the remainder of your locations are upgraded one week later.
If
no locations display in the drop-down list, you either selected
multiple tenants that have no common locations deployed or you have
not yet onboarded any locations for the tenants you selected.
Select the
Preferred time for the upgrade
window
from the list of available options.
Choose from the following upgrade time windows. The time
windows are local to the location or locations being upgraded and
are all four hour windows:
Friday 8:00 p.m. to 12:00 a.m. (midnight)
Saturday 12:00 a.m. (midnight) to 4:00 a.m.
Saturday 4:00 a.m. to 8:00 a.m.
Saturday 8:00 a.m. to 12:00 p.m. (noon)
Saturday 12:00 p.m. (noon) to 4:00 p.m.
Saturday 4:00 p.m. to 8:00 p.m.
Palo
Alto Networks uses your preference to begin the rollout at the Prisma
Access location or locations you selected.The last submission that
occurred seven days before the scheduled start date will be chosen
by the service for the upgrade. If you make changes, it might take
up to 30 minutes for the changes you made to be displayed in the
Upgrade Dashboard on Insights. You will be notified via email alert
when the
Prisma Access
has processed and completed the
changes.
If you do not provide your upgrade preferences
seven days before the scheduled upgrade window, Palo Alto Networks
will automatically select the first set of your deployed
Prisma Access
locations, notify you of the selection, and upgrade the
selected locations on the scheduled date. The remaining
Prisma Access
locations, if any, in your deployment will be upgraded
seven days after the selected time window.
Select the
Software Version
that you want to
upgrade to, if more than one version is available.
Submit
your changes.
After your rollout begins, select
Insights
Prisma Access
Upgrade
Upgrade Status by Tenants
and view the
Upgrade Status by
Location
.
If you're using Strata Cloud Manager, go to
Workflows
Software Upgrades
Prisma Access
Upgrade Status by Tenants
and view the
Upgrade Status by
Location
.
This page displays the following information for each location that is being
upgraded:
The name of the tenant that is being upgraded.
The start and finish date of the upgrade process.
The dataplane version that the tenant is being upgraded to.
The preferred time window for the upgrade.
The initial locations that are being upgraded.
The date that the remaining locations will be upgraded.
In addition, a table displays the locations being upgraded, the start date
and time window of the upgrade, and the time zone used for the upgrade. The
Upgrade Status
column provides you with the
following information:
Upgrade Status
Description
Scheduled
The dataplane upgrade has been scheduled.
Started
The upgrade has started.
In Progress
The dataplane upgrade is in progress.
Re-trying
The dataplane upgrade did not complete
successfully, but
Prisma Access
continues to be
operational using the older dataplane version.
Prisma Access
will retry the upgrade before the
maintenance window for the weekend expires.
Success
The upgrade completed successfully.
After the first set of locations has completed the dataplane
upgrade, monitor the upgraded locations and perform connectivity,
performance, routing, and logging testing to make sure that they
upgraded successfully.
When the second set of locations is scheduled to be upgraded,
monitor those locations and check their status by selecting
Insights
Prisma Access
Upgrade
Upgrade Status by Tenants
.
If you're using Strata Cloud Manager, go to
Workflows
Software Upgrades
Prisma Access
Upgrade Status by Tenants
.
Prisma Access
sends you an email notification
after the dataplane upgrade is complete.