INC_RN_AUTH_SERVER_UNREACHABLE_PER_PA_LOCATION
Focus
Focus
Prisma Access

INC_RN_AUTH_SERVER_UNREACHABLE_PER_PA_LOCATION

Table of Contents

INC_RN_AUTH_SERVER_UNREACHABLE_PER_PA_LOCATION

Learn about the INC_RN_AUTH_SERVER_UNREACHABLE_PER_PA_LOCATION incident.
Incident Code
INC_RN_AUTH_SERVER_UNREACHABLE_PER_PA_LOCATION
Title Template
Auth server {target} is unreachable for location {location} for RN
Category
Network Services
Subcategory
Authentication
Description
The authentication server is unreachable from the Remote Network for specific Prisma Access locations. This can lead to authentication failures for users or devices in those locations, impacting their ability to access resources securely. It is important to investigate and address this incident promptly to restore authentication services and ensure secure access for users within the affected Prisma Access locations.
Raise Condition
Incident is Raised when 85% of the instances can not reach the auth server for the last 12 minutes across the PA location
Clear Condition
Incident is Cleared when instances are able to the auth server for the last 6 minutes for the PA Location