Filter

Expand All | Collapse All

Prisma Access Docs

Release Notes
Select a Document
- 6.1 Preferred and Innovation
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
Activation & Onboarding
Administration
Select a Document
- 4.0 & Later
- Prisma Access China
Integrations
Incidents & Alerts

Focus

Prisma Access

INC_RN_DNS_SERVER_UNREACHABLE_ALL_PA_LOCATIONS

Table of Contents

Filter

Expand All | Collapse All

Prisma Access Docs

Release Notes
Select a Document
- 6.1 Preferred and Innovation
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
Activation & Onboarding
Administration
Select a Document
- 4.0 & Later
- Prisma Access China
Integrations
Incidents & Alerts

INC_RN_AUTH_SERVER_UNREACHABLE_PER_PA_LOCATION

INC_RN_DNS_SERVER_UNREACHABLE_PER_PA_LOCATION

INC_RN_DNS_SERVER_UNREACHABLE_ALL_PA_LOCATIONS

Learn about the INC_RN_DNS_SERVER_UNREACHABLE_ALL_PA_LOCATIONS incident.

Incident Code	INC_RN_DNS_SERVER_UNREACHABLE_ALL_PA_LOCATIONS
Title Template	DNS server {target} is unreachable for RN
Category	Network Services
Subcategory	DNS
Description	The DNS server is unreachable from the Remote Network across all Prisma Access locations. This widespread issue can lead to DNS resolution failures for users or devices in all locations, impacting their ability to resolve domain names to IP addresses for accessing resources. It is critical to investigate and address this incident promptly to restore DNS functionality and ensure seamless network access for users across all Prisma Access locations.
Raise Condition	Incident is Raised when 85% of the instances can not reach the DNS server for the last 12 minutes across all the locations for the tenant
Clear Condition	Incident is Cleared when instances are able to the DNS server for the last 6 minutes for the tenant

INC_RN_AUTH_SERVER_UNREACHABLE_PER_PA_LOCATION

INC_RN_DNS_SERVER_UNREACHABLE_PER_PA_LOCATION