Use the Prisma Agent App (Unmanaged Devices)

Table of Contents

Download and Install the Agent (Unmanaged Devices)

Use the Prisma Agent App (Managed Devices)

Use the Prisma Agent App (Unmanaged Devices)

Where Can I Use This?	What Do I Need?
Prisma Agent	Android 10 and later versions Internet access

To connect the app on unmanaged devices, complete the following steps.

After a first-time installation, the Prisma Agent does not automatically connect to Prisma Access, even if your administrator configured Always On mode. After this first login, Always On mode takes effect and the agent connects automatically on subsequent logins.

Open the Prisma Agent app by tapping the PA Agent icon.
Read the disclosure about the information the Prisma Agent may collect or access on your device. Tap Continue to acknowledge and accept the message.
Enable Prisma Agent notifications on your endpoint. A notification permission dialog will appear. Tap Allow for the Prisma Agent to send you notifications.

If you select Don't Allow, you will not receive alerts or notifications regarding app connectivity issues.
Enter the server address that you have obtained from your IT administrator. The connection is initiated automatically after entering the address.
Allow the Prisma Agent to add VPN configurations to your endpoint. A system prompt will appear requesting permission to set up a VPN connection. Tap Allow. This setting enables the Prisma Agent to provide secure access for your device.
If prompted by the Android device, enter the credentials that you use to authenticate and access your Android device (such as your PIN, pattern, password, or biometric credentials like fingerprint or face unlock).
Enter your organization credentials (username and password, and any multi-factor authentication prompts) to authenticate to the app and to your corporate network.

After authentication is complete, the connection will be established, and the app will display the status as Connected.
After you connect the app, the app typically displays a VPN icon in the Android status bar at the top of your screen.
Tap Disconnect on the app when you no longer need to access resources through the Prisma Agent.