Monitor your devices and tenants using the Prisma SD-WAN
MSP dashboard.
Where Can I Use
This?
What Do I Need?
Prisma SD-WAN
Prisma SD-WAN license
Monitor your devices and tenants using the Prisma SD-WAN MSP
dashboard. After logging in to the Prisma SD-WAN MSP portal, access the dashboard by
clicking SummaryPrisma SD-WAN.
The Summary screen displays a high-level summarized status of all your
tenants. The information is refreshed every 5 minutes. The
Summary screen offers you the following widgets:
Widget
Description
Tenants by Open Incidents
Displays the open alarms by priority across all your
tenants. Click a priority to view the Incidents page. The tenant count
shows the total number of tenants available under the MSP
tenant.
Top Tenants with Open Incidents
Displays the tenants with the maximum open alarms for a
data center site, branch site or across devices. Select the
Data Center, Branch
Sites, or ION Devices tab to view
the respective alarms. Click the alarm count to view the Incidents page.
Open Incidents by Codes
Displays the number of open alarms based on the alarm
codes. Click the Impacted Tenant to view the
alerts and alarms for the tenant on the Events
page within the tenant portal.
If more than one tenant has the same
alarm, then an alarm count is displayed. Click the alarm count to
view the Incidents page on the MSP Portal.
Branch Health
Displays the health of a branch site. A branch has poor
health when the site health score is less than 60. The branch health
score is determined by the best link health score. So if all links have
a health score lower than 60, the branch health score would accordingly
be lower than 60.
Branch Link Health
Displays the health of the Secure Fabric links for
branches across all tenants.
Good—Indicates a health
score>80.
Fair—Indicates a health score between
60-80.
Poor—Indicates a health score<60.
Top Tenants with Poor Links
Displays the top tenants who have poor link health in
percentage. Prisma SD-WAN calculates poor link health
percentage for a tenant by dividing the number of links having a health
score of less than 60 by the total links for the tenant and multiplying
by 100.
Devices to Controller Connectivity
Displays the number of online and offline devices
connected to the Prisma SD-WAN controller for a branch
and data center site. Click View All Tenants with Offline
Devices to view the device metrics for a tenant.
You will be able to view statistics for Branch Health,
Branch Link Health, and Top Tenants with Poor
Links only after your tenant has been migrated to the new data lake
infrastructure. If you cannot view statistics, contact the Palo Alto Networks
Accounts Team.
