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    Strata Copilot
    Recover an Interface
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    5. Recover an Interface
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    Prisma SD-WAN

    Recover an Interface

    Table of Contents

    Recover an Interface

    Diagnose and restore a Prisma SD-WAN ION interface that is missing from the device overview or is not receiving an IP address.
    Where Can I Use This?What Do I Need?
    • Prisma SD-WAN (Managed by Strata Cloud Manager)
    • Prisma SD-WAN license
    • Network Administrator or Superuser role
    Use this procedure when an interface is absent from the device overview or is present but has no IP address assigned. If the controller connection is already up, prefer making configuration changes in Strata Cloud Manager directly. Use the steps below only when the controller connection is unavailable.
    Any configuration changes made via the CLI commands (enabling interfaces, assigning IP addresses) will be overwritten by the controller when connectivity is restored. Apply the same changes in Strata Cloud Manager to maintain sync.
    1. If the controller connection is down or the device is not yet assigned to a site, access the ION device via the console cable. Verify whether the interface appears in the device overview:
      dump overview
    2. If the interface is not listed, enable it. Replace <interface-number> with the interface number shown on the device label:
      config interface <interface-number> enabled=true
    3. If the interface is listed but has no IP address, assign one temporarily.
      1. For a static IP address, replace <interface-number>, <ip-address/prefix>, <dns-server>, and <gateway> with your values:
        config interface <interface-number> ip static address=<ip-address/prefix> dns=<dns-server> gw=<gateway>
      2. For DHCP:
        config interface <interface-number> ip dhcp
    4. As a last resort, bounce the interface (interface reset) under Palo Alto Networks support supervision. Replace <interface-number> with your interface number:
      debug bounce <interface-number>
      Wait for a minute before rerunning dump overview to verify the interface appears. If the issue persists, contact Palo Alto Networks support.

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