Break an out-of-memory reboot loop on a Prisma SD-WAN ION device by stopping the
forwarding controller process and reducing memory-intensive configuration.
| Where Can I Use This? | What Do I Need? |
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- Prisma SD-WAN (Managed by Strata Cloud Manager)
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An OOM (out-of-memory) condition causes the Linux kernel to kill the FC (forwarding
controller) process, which triggers a reboot. If the configuration that caused the
OOM condition is not addressed, the ION reboots again as soon as the FC process
restarts, creating a loop. Common causes include a large number of security policy
rules, prefixes, or zones. This procedure breaks the loop by stopping the FC process
on the console, then reducing the configuration from Strata Cloud Manager.
Stopping the FC process drops all traffic
through this ION device for the duration of the fix. The ION device has partial
usability between reboot cycles. Plan this action before proceeding.
