Prisma SD-WAN
PagerDuty Notifier CloudBlade Integration
Table of Contents
PagerDuty Notifier CloudBlade Integration
Learn how to integrate PagerDuty Notifier capabilities in Prisma SD-WAN
CloudBlade.
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The PagerDuty Notifier CloudBlade is an integration solution that
connects your Prisma SD-WAN environment with PagerDuty's incident management platform.
This integration enhances your network operations team's ability to respond quickly to
network events by leveraging PagerDuty's notification capabilities alongside your
existing Prisma SD-WAN infrastructure.
While Prisma SD-WAN already provides email notifications for incidents and
alerts, as well as ServiceNow integration through CloudBlade automation, the PagerDuty
CloudBlade provides another layer of operational efficiency. When any alarms are
triggered within your SD-WAN environment, this integration automatically creates
corresponding incidents in PagerDuty, enabling you to take advantage of PagerDuty's
alerting features, including text and email notifications to team members.
With this integration, you can configure various aspects of the PagerDuty incident
creation process, including which service groups and event codes should trigger
incidents, how frequently the system should poll for events, and how many times failed
API calls should be retried.
The Status Monitor feature of the CloudBlade provides insights through multiple
views:
- including statistics on tickets created and resolved.
- detailed information about specific events and their corresponding tickets.
- comprehensive error reporting to help troubleshoot any issues that may arise.
PagerDuty CloudBlade Infrastructure
Based on the flowchart, the process describes an automated system for incident
management between an SD-WAN system and a PagerDuty service.
After the PagerDuty Notifier Cloudblade is successfully installed and configured, it
performs the following tasks to automate the process of managing incidents between
your SD-WAN environment and PagerDuty.
- Extracts the configuration parameters received from the CloudBlade during its initial setup.
- Queries for SD-WAN Incidents (alarms) based on the event codes defined when configuring the CloudBlade.
- For each new SD-WAN Incident detected, the CloudBlade automatically creates a corresponding PagerDuty Incident, ensuring no new alarms go unacknowledged.
- If an existing SD-WAN Incident is marked as Resolved, the CloudBlade identifies its associated PagerDuty Incident and automatically resolves it.
- These steps are continuously repeated after a configurable poll interval, ensuring real-time synchronization between SD-WAN and PagerDuty.
Prerequisites
Before you configure the PagerDuty CloudBlade, your PagerDuty instance should be
configured and ready for integration.
- Create the necessary full-access API key for the Prisma SD-WAN integration by
navigating to the API Access Keys page within your PagerDuty
account settings. After creating the key, copy and securely save it, as this key
will not be accessible again. If the key is lost, you must create a new one.
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- Configure an email address to associate the PagerDuty account to which the notifications can be sent.
- Create at least one service directory in PagerDuty
to forward incidents from Prisma SD-WAN, and assign an Escalation Policy
to the Service.
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While you can change the name of the Service Directory in PagerDuty, CloudBlade integrations require using the Service Directory ID instead of its name.![]()
