Known Issues
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Strata Cloud Manager

Known Issues

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Known Issues

See the fixes we're working on, or have recently fixed, in Strata Cloud Manager.
Review the issues we're working to fix in Strata Cloud Manager.
These are known issues found in the Strata Cloud Manager platform. You can also review in-progress fixes for the subscriptions and products supported for Strata Cloud Manager here:
Cloud-Delivered Security Services (CDSS) docs:

Management Known Issues

ID
Description
ADI-28195
The configuration push fails if you attempt to partially push the
ssl-tls-service-profile
with a max version, even when the service profile doesn't have a max version defined.
Workaround
: To resolve this issue, you must perform a full push.
ADI-19128
When configuring a Security policy rule (
Manage
Configuration
NGFW and Prisma Access
Security Services
Security Policy
), you're able to select address objects created outside of your scope management configuration (
Manage
Configuration
NGFW and Prisma Access
Access Control
Scope Management
).
ADI-31050
Proxy zone is not listed in dropdown while creating an interface. Proxy zone is a default zone like local or internet, but in the api response, it doesn't have the interface type/layer values.
ADI-30721
Newly onboarded firewall shows conflicts and when clicked on, there are no conflicts for them. Also, some objects that we don't support in
Strata Cloud Manager
are also shown.
ADI-30404
With remote networks internal gateway enabled, when portal authentication profile iss modified from SAML to Local User, the
show global-protect-gateway
gateway does not show the authentication profile correctly.
ADI-30298
DHCP Relay local config from firewall comes up with resolved interfaces, but on
Strata Cloud Manager
cannot create a conflict with SET command because its interfaces are variables.
ADI-30165
TACACS+ server timeout value is not shown for firewall config diffs, even though it is configured.
ADI-30111
Compare config shows a difference between variable and actual value.
ADI-30089
ECDSA cert reverts back to default when set to None under GP folder.
ADI-28737
Remote networks explicit proxy IP addresses are not visible in
Strata Cloud Manager
.
ADI-28491
The
load config version
command throws a 504 Gateway timeout error.
ADI-27372
For Panorama-Managed Prisma Access multitenant environments, Policy Analyzer analysis results are not available for sub-tenants.
ADI-26149
The HTTP header value field supports only 512 characters.
ADI-25875
When no remote networks configs are present but cden configs are present, bandwidth management does not display the per region bandwidth allocation. Instead, it is set up as day-0.
ADI-25723
Call /spiffy/v1/bp/result/policies/security_rule for a tenant.
Result: id = 3 has old check_name 'The rule Description is not populated'. The response will contain the old name. Even when new BPA analysis has been completed - the check_name remains the same.
ADI-25671
If you use a signature in an Anti-Spyware policy rule, you are unable to change the Action that Strata Cloud Manager takes when it detects the signature.
ADI-25526
In Safari browser, the Project tab sometimes disappears.
ADI-25507
When you enable Remote Browser Isolation (RBI) widget from the URL page, do not add any infrastructure settings, and create all RBI related configs and push, RBI configs are not present on the firewall.
ADI-25415
Navigating to the IP allow list page in
Mobile Users
results in an automatic update to allow list IP addresses.
ADI-25231
Creating a new project name may throw an error: "invalid x-paths".
ADI-24630
Validation Error on assign and push:, devices localhost.localdomain -> container ->Global -> pre-rulebase -> security -> rules -&
ADI-22188
validity-check.xsl transform does not run/catch integrity failure for Prisma Access configs.
ADI-20068
ZTNA Connector microapp for Fawkes tenants on sase portal should not be used by any tenants with 10.2.* AMI version.

Command Center Known Issues

ID
Description
The Command Center is always updated with the latest data and metrics, and may not match what is available in
Activity Insights
or other dashboards.
Security subscription counts, action counts, and metrics provided in the command center bubbles display the latest data available at the time.
This is due to a few different things:
  • The way that the command center refreshes data at intervals different from the other dashboards.
  • The command center has more filtering options for various views and time frames.
You may see this data in the following command center views (including widgets, bubbles, and data flows):
  • Summary
  • Threats
  • Operational Health
  • Data Security
AIOPS-9888
In the
Users
tab of
Activity Insights
, the
Monitored Users
count does not accurately reflect the total count of actual monitored users. It includes branch user
NETVIS-962
In the views of the command center, public traffic may be classified as
Internal Hosts
under the
Other
bubble when security rules are set to
Allow All
.
NETVIS-955
In the views of the command center, the
IoT Devices
bubble count does not display the expected count of devices and does not match what is in the
(
Monitor
Assets
)
dashboard.
NETVIS-927
In the
Threats
view of the command center, the
URL Filtering
bubble always shows 0 applications and data transferred when following through to the
Monitor
dashboard.
NETVIS-924
The Strata Cloud Manager command center will be unavailable in the following regions at launch:
  • Spain
  • Indonesia
  • Israel
  • Poland
  • Saudi Arabia
  • Qatar
  • Taiwan
  • South Korea
  • Italy
NETVIS-919
In the
Data Security
view, the sensitive data users shows users who have uploaded or downloaded any sensitive data that is detected through Prisma Access or NGFWs, as well as any internal users and services accounts who have interacted with sensitive data in any of the connected apps.
Because of this, the number may sometimes be larger than the user count shown in the
Summary
view.
NETVIS-892
In the
Data Security
view of the command center, the
Sensitive Data Users
bubble displays the total count of discovered users, not just sensitive users.
Work around:
Use the
SaaS Security
dashboard
(CASB > SaaS Security)
.
NETVIS-806
In the command center views, the
IoT Devices
count bubble may be 0 if
Strata Logging Service
Next-Generation Firewall logs do not have IoT attributes.
NETVIS-736
In the
Operational Health
view of the command center, when following through on
Device Health
links, time-based filters available in the command center are not available in those pages.
NETVIS-611
In the
Operational Health
view of the command center, when filtering by the
NGFW
bubble and opening the NGFW
Device Health
links, the data in the command center may no longer auto refresh every 5 minutes as intended.
NETVIS-593
In the
Threats
view of the command center, when filtering data with the
DNS Security
bubble, the malicious requests include high risk requests, not just malicious requests.
The malicious requests count might appear larger than it actually is because of this.
NETVIS-535
In the
Operational Health
view of the command center, all apps will be classified as
Internet Apps
.
ADEM will be adding support for application categorization soon.
NETVIS-479
In the
Data Security
view of the command center, the
Incidents
count breakdown by
Severity
may be lower than anticipated. Severity is not found in all incidents, resulting in them being classified as “Low” instead of their actual severity.
NETVIS-477
In the
Data Security
view of the command center, the SaaS API incident count in the
Security Subscriptions
widget is incorrect.

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