Known Issues
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Known Issues

Table of Contents

Known Issues

Review the open issues in Prisma Access Insights.
These are the issues we’re currently working on.
IDDescription
PAI-3994
On the Mobile Users List tab under Mobile Users - Explicit Proxy, the (Number of) Unique Mobile User Connections and Mobile User Activity widgets do not return Browser data.
PAI-3609
On the Remote Networks Site Details page, the linear scale toggle is missing from the Tunnel Bandwidth & Round Trip Time charts.
PAI-3381
Upon clicking on the key icon next to the tenant name to generate an API key, the /apikey feature returns HTTP 400.
PAI-3345
The mu_auth_success_count_histogram and mu_auth_failure_count_histogram APIs are not considering unique usernames in a bin per Prisma Access location.
PAI-3344
The user_location_search_contains API is not returning data when passing complete location name. The UI is supposed to show City, Country, but Country information is not always returned.
PAI-3287
A user’s GlobalProtect version changes within a single session.
PAI-3286
On the Mobile Users - GlobalProtect page, the device count in the Devices of Connected Users widget and the GlobalProtect version distribution on the Monitoring Summary page do not match.
PAI-3278
The Auth Profile for all Mobile Users appears as Unknown.
PAI-3276
The Prisma Access location is not showing up on the Mobile Users Map View on Prisma Access Insights for ZTNA tenants but it showing up on the Executive Summary Map View. Upon further inspection, we see that the /connected_user_global_map API is not returning the locations.
PAI-3271
Disconnected mobile user messages are not created for some login sessions.
PAI-3270
From the Remote Networks > Site List, IPSec termination node utilization details are not loading when first selected.
PAI-3269
From Mobile User - GlobalProtect > Site List, Remote Networks > Site List, and Service Connections > Site List, an error occurs when you select a Prisma Access Location name.
PAI-3257
On the Mobile Users - GlobalProtect page, the Current Connected Users and Connected Users widgets, some column headings show incorrect names with underscores.
PAI-3256
On the Remote Networks Dashboard and Service Connections Dashboard pages, the Total Sites table may show nodes in the Prisma Access Node column as being Up. However, when you select that site’s Prisma Access Location and go to the Prisma Access Location table, the Location Status for Remote Networks and Location Status for Service Connections show that the node status is Down.
PAI-3142
On the Mobile Users - GlobalProtect page, the GlobalProtect Version Distribution and Mobile User License Consumption widgets are using last_n_days instead of time filter changes in which event_time is calculated by the UI.
PAI-3083
In the Aggregated Tunnel Connectivity Trend Over Time widget on the Tunnels dashboard, the time range filter is applied so all tunnels are fetched regardless of the state.
PAI-2992
The Alerts severity filter is not working correctly. It does not reflect new status when an alert’s severity is changed.
PAI-2863
Explicit Proxy information does not display in Insights for Strata Cloud Manager Managed Prisma Access.
PAI-2405
In a notification profile, there is no way to delete a webhook once the webhook has been added. Currently, if a customer wants to delete a webhook, they have to delete the notification profile and re-create it without the webhook. Alternatively, a customer can choose to disable the profile if they do not wish to receive alert notifications.
PAI-1598
If you click on the group name to retrieve the users who belong to the group, occasionally you may not get a response back with an error saying ‘Failed to fetch data’. This could happen when the group has more than 50,000 users.
PAI-1111
In the Connected Users widget on Monitoring Summary tab on the Mobile Users dashboard, toggling between Peak and Average users for Explicit Proxy users does not work.
PAI-1101
If multiple user connections that use Explicit Proxy to connect to Prisma Access have the same source IP display as duplicate records if the browser version is same.
PAI-1077
Alerts are not supported for Mobile Users using Explicit Proxy to connect to Prisma Access. However, you can see the performance data for such users in the widgets.
PAI-815
The Service Connection section of the License Expiration Dates widget in the Summary dashboard does not display the Service Connection license information for a tenant even though the tenant may have a Service Connection license.