Known Issues

Review the open issues in Prisma Access Insights.
These are the issues we’re currently working on.
ID
Description
PAI-2405
In a notification profile, there is no way to delete a webhook once the webhook has been added. Currently, if a customer wants to delete a webhook, they have to delete the notification profile and re-create it without the webhook. Alternatively, a customer can choose to disable the profile if they do not wish to receive alert notifications.
PAI-2205
On the
Tunnels
dashboard, the backup tunnel status is shown as being down, in red, when Okyo Garde is connected to the native tunnel.
PAI -2072
A PAI alert and email needs to be created for the Mobile User/GlobalProtect gateway when the GlobalProtect pool is exhausted.
PAI-2042
On the
Prisma Access Location
dashboard, the
Cortex Data Lake Connectivity
tab doesn’t have the option to select the Okyo Garde category.
PAI-1957
Okyo Garde traffic data is not supported in the
Combined Traffic Distribution
widget on the
Summary
Dashboard.
PAI-1598
If you click on the group name to retrieve the users who belong to the group, occasionally you may not get a response back with an error saying ‘Failed to fetch data’. This could happen when the group has more than 50,000 users.
PAN-182038
In the
User ID and User Group Distribution Check
dialog, the
Timeout
column should display a count down of the time left until the user ID to user IP mapping entry is valid. Instead, this field remains constant at the initial value it was assigned even though the count down is taking place on the server. So, it is likely that an entry showing you a high value in the
Timeout
column of the
UserID-IP Mappings
table could no longer be there if you refresh the UI, because the count down value might have reached zero on the server.
DIN-1624
There is a delay of 13 minutes between the time that a node is disconnected from the Cortex Data Lake database and the time when the node appears as disconnected in Insights widgets.
PAI-1111
In the
Connected Users
widget of
Monitoring Summary
tab on the
Mobile Users
dashboard, toggling between
Peak
and
Average
users for Explicit Proxy users does not work.
PAI-1103
In the
Mobile Users
dashboard, if you select
Explicit Proxy
under
Connect Method
, the options under the blue filter icon display
OS/Version
and
GlobalProtect
even though those filters do not apply to Explicit Proxy. If you select either of these options with
Explicit Proxy
connect method, they will not have any filtering effect on the data.
PAI-1102
In the
Map View
of the
Mobile Users
dashboard, for users using Explicit Proxy, the flight path distinction between short range and long range distances will not be displayed.
PAI-1101
If multiple user connections that use Explicit Proxy to connect to Prisma Access have the same source IP display as duplicate records if the browser version is same.
PAI-1077
Alerts are not supported for Mobile Users using Explicit Proxy to connect to Prisma Access. However, you will be able to see the performance data for such users in the widgets.
PAI-815
The
Service Connection
section of the
License Expiration Dates
widget in the
Summary
dashboard does not display the Service Connection license information for a tenant even though the tenant may have a
Service Connection
license.
PAI-434
When there are more than 10,000 entries in the Mobile Users List on
Dashboards Mobile Users
Mobile Users
, there is a delay in the time to load the page details.

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