Known Issues

Review the open issues in Prisma Access Insights.
These are the issues we’re currently working on.
ID
Description
PAI-665
The number of
Connected Users
provided in Insights does not match the number of
Current Users
in Panorama (
Panorama
Cloud Services
Status
Status
Mobile Users
).
PAI-651
When you
Export to CSV
, the CSV file has the following issues:
  • The column title names do not match the columns in the user interface.
  • The file includes additional columns not in the user interface.
  • The status of a site may appear as a number; for example,
    0
    is
    Down
    and
    1
    is
    Up
    .
  • When a filter is applied, the CSV includes data outside the scope of that filter.
PAI-434
When there are more than 10,000 entries in the Mobile Users List on
Dashboards Mobile Users
Mobile Users
, there is a delay in the time to load the page details.
PAI-383
If you attempt to access Prisma Access Insights in a second tab while you already have one open, the second tab will fail to load.
Workaround
: Use a single tab to work in Access Insights.
PAI-368
In tables that display tunnels and site lists for Service Connections and Remote Networks, when you rename or delete a tunnel configuration on Prisma Access, the data in
Dashboards
Remote Networks/Service Connections/Mobile Users
Site List
does not display the current status. The information is displayed for 30 days after the change, and the tunnel status displays as
Not Available
.
PAI-296
When you
Export to CSV
, the resultant CSV file has the following issues:
  • The column title names do not match the columns in the user interface.
  • The file includes additional columns not in the user interface.
  • The status of a site may appear as a number.
    0
    is Down and
    1
    is Up.
  • If you have applied a filter, the CSV includes data outside the scope of the filter.

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