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    7. Known Issues

    Known Issues

    Review the open issues in Prisma Access Insights.
    These are the issues we’re currently working on.
    ID
    Description
    PAI-3609
    On the Remote Networks Site Details page, the linear scale toggle is missing from the
    Tunnel Bandwidth & Round Trip Time
     charts.
    PAI-3381
    Upon clicking on the key icon next to the tenant name to generate an API key, the /apikey feature returns HTTP 400.
    PAI-3345
    The mu_auth_success_count_histogram and mu_auth_failure_count_histogram APIs are not considering unique usernames in a bin per Prisma Access Location.
    PAI-3344
    The user_location_search_contains API is not returning data when passing complete location name. The UI is supposed to show
    City, Country
    , but
    Country
     information is not always returned.
    PAI-3287
    A user’s GlobalProtect version changes within a single session.
    PAI-3286
    On the Mobile Users - GlobalProtect page, the device count in the
    Devices of Connected Users
     widget and the GlobalProtect version distribution on the
    Monitoring Summary
     page do not match.
    PAI-3278
    The Auth Profile for all Mobile Users appears as Unknown.
    PAI-3276
    The Prisma Access Location is not showing up on the Mobile Users Map View on Prisma Access Insights for ZTNA tenants but it showing up on the Executive Summary Map View. Upon further inspection, we see that the /connected_user_global_map API is not returning the locations.
    PAI-3271
    Disconnected mobile user messages are not created for some login sessions.
    PAI-3270
    From the
    Remote Networks > Site List
    , IPSec termination node utilization details are not loading when first selected.
    PAI-3269
    From
    Mobile User - GlobalProtect > Site List
    ,
    Remote Networks > Site List
    , and
    Service Connections > Site List
    , an error occurs when you select a
    Prisma Access Location
     name.
    PAI-3257
    On the
    Mobile Users - GlobalProtect
     page, the
    Current Connected Users
     and
    Connected Users
     widgets, some column headings show incorrect names with underscores.
    PAI-3256
    On the
    Remote Networks Dashboard
     and
    Service Connections Dashboard
     pages, the
    Total Sites
     table may show nodes in the
    Prisma Access Node
     column as being
    Up
    . However, when you select that site’s
    Prisma Access Location
     and go to the
    Prisma Access Location
     table, the
    Location Status for Remote Networks
     and
    Location Status for Service Connections
     show that the node status is
    Down
    .
    PAI-3142
    On the
    Mobile Users - GlobalProtect
     page, the
    GlobalProtect Version Distribution
     and
    Mobile User License Consumption
     widgets are using last_n_days instead of time filter changes in which event_time is calculated by the UI.
    PAI-3083
    In the Aggregated Tunnel Connectivity Trend Over Time widget on the
    Tunnels
     dashboard, the time range filter is applied so all tunnels are fetched regardless of the state.
    PAI-2992
    The
    Alerts
     severity filter is not working correctly. It does not reflect new status when an alert’s severity is changed.
    PAI-2863
    Explicit Proxy information does not display in Insights for Cloud Managed Prisma Access deployments.
    PAI-2405
    In a notification profile, there is no way to delete a webhook once the webhook has been added. Currently, if a customer wants to delete a webhook, they have to delete the notification profile and re-create it without the webhook. Alternatively, a customer can choose to disable the profile if they do not wish to receive alert notifications.
    PAI-1598
    If you click on the group name to retrieve the users who belong to the group, occasionally you may not get a response back with an error saying ‘Failed to fetch data’. This could happen when the group has more than 50,000 users.
    PAI-1111
    In the
    Connected Users
     widget on
    Monitoring Summary
     tab on the
    Mobile Users
     dashboard, toggling between
    Peak
     and
    Average
     users for Explicit Proxy users does not work.
    PAI-1101
    If multiple user connections that use Explicit Proxy to connect to Prisma Access have the same source IP display as duplicate records if the browser version is same.
    PAI-1077
    Alerts are not supported for Mobile Users using Explicit Proxy to connect to Prisma Access. However, you can see the performance data for such users in the widgets.
    PAI-815
    The
    Service Connection
     section of the
    License Expiration Dates
     widget in the
    Summary
     dashboard does not display the Service Connection license information for a tenant even though the tenant may have a
    Service Connection
     license.

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