Known Issues

Review the open issues in Prisma Access Insights.

These are the issues we’re currently working on.

ID	Description
PAI-2405	In a notification profile, there is no way to delete a webhook once the webhook has been added. Currently, if a customer wants to delete a webhook, they have to delete the notification profile and re-create it without the webhook. Alternatively, a customer can choose to disable the profile if they do not wish to receive alert notifications.
PAI-2205	On the Tunnels dashboard, the backup tunnel status is shown as being down, in red, when Okyo Garde is connected to the native tunnel.
PAI -2072	A PAI alert and email needs to be created for the Mobile User/GlobalProtect gateway when the GlobalProtect pool is exhausted.
PAI-2042	On the Prisma Access Location dashboard, the Cortex Data Lake Connectivity tab doesn’t have the option to select the Okyo Garde category.
PAI-1957	Okyo Garde traffic data is not supported in the Combined Traffic Distribution widget on the Summary Dashboard.
PAI-1598	If you click on the group name to retrieve the users who belong to the group, occasionally you may not get a response back with an error saying ‘Failed to fetch data’. This could happen when the group has more than 50,000 users.
PAN-182038	In the User ID and User Group Distribution Check dialog, the Timeout column should display a count down of the time left until the user ID to user IP mapping entry is valid. Instead, this field remains constant at the initial value it was assigned even though the count down is taking place on the server. So, it is likely that an entry showing you a high value in the Timeout column of the UserID-IP Mappings table could no longer be there if you refresh the UI, because the count down value might have reached zero on the server.
DIN-1624	There is a delay of 13 minutes between the time that a node is disconnected from the Cortex Data Lake database and the time when the node appears as disconnected in Insights widgets.
PAI-1111	In the Connected Users widget of Monitoring Summary tab on the Mobile Users dashboard, toggling between Peak and Average users for Explicit Proxy users does not work.
PAI-1103	In the Mobile Users dashboard, if you select Explicit Proxy under Connect Method , the options under the blue filter icon display OS/Version and GlobalProtect even though those filters do not apply to Explicit Proxy. If you select either of these options with Explicit Proxy connect method, they will not have any filtering effect on the data.
PAI-1102	In the Map View of the Mobile Users dashboard, for users using Explicit Proxy, the flight path distinction between short range and long range distances will not be displayed.
PAI-1101	If multiple user connections that use Explicit Proxy to connect to Prisma Access have the same source IP display as duplicate records if the browser version is same.
PAI-1077	Alerts are not supported for Mobile Users using Explicit Proxy to connect to Prisma Access. However, you will be able to see the performance data for such users in the widgets.
PAI-815	The Service Connection section of the License Expiration Dates widget in the Summary dashboard does not display the Service Connection license information for a tenant even though the tenant may have a Service Connection license.
PAI-434	When there are more than 10,000 entries in the Mobile Users List on Dashboards Mobile Users Mobile Users , there is a delay in the time to load the page details.