Monitor Your Service Connections

Service connections enable both mobile users and remote networks. Beyond providing access to corporate resources, service connections allow your mobile users to reach branch locations. See Service Connections in Prisma Access (Cloud Management).

View Service Connections Monitoring Summary

Monitoring Summary
tab gives you an overview of the health of your service connections. Get the status of your service connections, such as alerts, status of Prisma Access locations, tunnels, and bandwidth utilization associated with your service connections.

Top 5 Open Alerts by Severity

View the top five most severe alerts associated with the service connections so that you are aware of the issues and can take any required actions to fix them.

Deployed Prisma Access Locations

The location icons are color-coded for convenience, so that you can see the status of the service connections at each location at a glance. Hover over the icon to get the actual statistics of the service connections at that location, such as whether there are any service connections that need your attention, and how many service connections are up or down. You can see one of the following status for each service connection:
  • Red: All service connections are down.
  • Yellow: One or more service connections are down.
  • Green: All service connections are up.
  • Gray: Service connection status is unknown.

Service Connection and Tunnel Status

You can see the total number of service connections and the tunnels that are associated with them.

Top 5 Most Active Prisma Access Locations

You can assess the bandwidth utilization for the top five Prisma Access locations whose service connections are most active.

Monitor All Service Connections Status

Service Connections List
tab shows all your service connections and their status.

Status Distribution

You can view the health status of all your service connections. The chart is color-coded and shows you a distribution of how many service connections are up, down, or need attention.
View all SC User Alerts
lets you get details on the alerts by navigating to the
Click on a color on the circle to filter the
Total Service Connections
table such that you see only the service connections with the status that the color represents. Click again to remove the filter.

Bandwidth Consumption Over Time

The trend in this widget shows the aggregate bandwidth consumption by all your service connections, as well as their average and peak utilizations. Select
Avg. Tunnel Ingress
Avg. Tunnel Egress
Peak Tunnel Ingress
, and
Peak Tunnel Egress
to display only that specific data in the graph. Use this widget to understand the consumption of bandwidth by service connections against the threshold and maximum allocated bandwidth.

Total Service Connections

(Number of) Total Service Connections
table displays details about your service connections, such as the remote IP addresses and how many tunnels are associated with it.
The Prisma Access Insights user interface displays up to 10,000 records in a table. If you have more than 10,000 records, you can view them by exporting the table into a CSV format by clicking
Export CSV
. Any filters that you might have applied to the data in the table are also applied to the data that is being exported to the CSV format. The columns that do not have data in them do not get exported and are omitted in the exported CSV file.
If you want to view in-depth data about a specific service connection, select a
Service Connection
name to go the site’s details page. You’ll see data about that service connection’s
Tunnel Bandwidth Over Time
Round Trip Time
Bandwidth Consumption Over Time
, and
during the
Time Range
Round Trip Time
graph indicates the trend of the average round-trip time (RTT) over the IPSec tunnel originating from your headquarters or data center to your Prisma Access service connection site. RTT, expressed in milliseconds, measures the time taken to initiate a network request from an originating source and receive the corresponding network response from the target destination. RTT values can range from tens of milliseconds to hundreds of milliseconds, with higher RTT values being indicative of link degradation conditions resulting in degraded experience for accessing applications hosted in headquarters or the data center. The RTT metric depends on factors such as propagation delay, queuing delay, encoding delay, processing delay, and so on, of which the propagation delay is generally considered the most significant. Within headquarters or the data center, application server issues are likely to be reflected in higher RTT values, as well.
Use this graph to learn about the service connection tunnel connectivity performance and the variability of the RTT metric over time. When you view this data over a period of time, you may notice established patterns that can be flagged as normal or anomalous, therefore requiring further investigation and possible remediation.

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