Monitor Your Service Connections
Table of Contents
Monitor Your Service Connections
Monitor the health and status of your service connections in Prisma Access. View
alerts, status of locations, bandwidth utilization, and performance metrics.
Service connections enable both mobile users and remote networks. Beyond providing
access to corporate resources, service connections allow your mobile users to reach
branch locations. See Service Connections in Prisma Access.
View Service Connections Monitoring Summary
The Monitoring Summary tab gives you an overview of the health of your
service connections. Get the status of your service connections, such as alerts,
status of Prisma Access locations, tunnels, and bandwidth utilization associated
with your service connections.
Top 5 Open Alerts by Severity
View the top five most severe alerts associated with
the service connections so that you are aware of the issues and
can take any required actions to fix them.
Deployed Prisma Access Locations
The location icons are color-coded for convenience,
so that you can see the status of the service connections at each
location at a glance. Hover over the icon to get the actual statistics
of the service connections at that location, such as whether there
are any service connections that need your attention, and how many service
connections are up or down. You can see one of the following status
for each service connection:
- Red: All service connections are down.
- Yellow: One or more service connections are down.
- Green: All service connections are up.
- Gray: Service connection status is unknown.
Service Connection and Tunnel Status
You can see the total number of service connections
and the tunnels that are associated with them.
Top 5 Most Active Prisma Access Locations
You can assess the bandwidth utilization for the top five Prisma Access locations whose
service connections are most active.
Monitor All Service Connections Status
The Service Connections List tab
shows all your service connections and their status.
Status Distribution
You can view the health status of all your service connections.
The chart is color-coded and shows you a distribution of how many
service connections are up, down, or need attention. View
all SC User Alerts lets you get details on the alerts
by navigating to the Alerts page.
Click on a color on the circle to filter the Total
Service Connections table such that you see only the
service connections with the status that the color represents. Click
again to remove the filter.
Bandwidth Consumption Over Time
The trend in this widget shows the aggregate bandwidth
consumption by all your service connections, as well as their average
and peak utilizations. Select Avg. Tunnel Ingress, Avg.
Tunnel Egress, Peak Tunnel Ingress,
and Peak Tunnel Egress to display only that
specific data in the graph. Use this widget to understand the consumption
of bandwidth by service connections against the threshold and maximum
allocated bandwidth.
Total Service Connections
The (Number of) Total Service Connections table
displays details about your service connections, such as the remote
IP addresses and how many tunnels are associated with it.
The Prisma Access
Insights user interface displays up to 10,000 records in a table. If you have more
than 10,000 records, you can view them by exporting the table into a CSV format
by clicking Export CSV. Any filters that you might have
applied to the data in the table are also applied to the data that is being
exported to the CSV format. The columns that do not have data in them do not get
exported and are omitted in the exported CSV file.
If you want to view in-depth data about a specific service connection,
select a Service Connection name to go the
site’s details page. You’ll see data about that service connection’s Tunnel
Bandwidth Over Time, Round Trip Time, Bandwidth Consumption
Over Time, Health, Connectivity,
and Consumption during the Time
Range specified.
The Round Trip Time graph indicates the trend of the average round-trip
time (RTT) over the IPSec tunnel originating from your headquarters or data
center to your Prisma Access service connection site. RTT, expressed in
milliseconds, measures the time taken to initiate a network request from an
originating source and receive the corresponding network response from the
target destination. RTT values can range from tens of milliseconds to hundreds
of milliseconds, with higher RTT values being indicative of link degradation
conditions resulting in degraded experience for accessing applications hosted in
headquarters or the data center. The RTT metric depends on factors such as
propagation delay, queuing delay, encoding delay, processing delay, and so on,
of which the propagation delay is generally considered the most significant.
Within headquarters or the data center, application server issues are likely to
be reflected in higher RTT values, as well.
Use this graph to learn about the service connection tunnel connectivity
performance and the variability of the RTT metric over time. When
you view this data over a period of time, you may notice established
patterns that can be flagged as normal or anomalous, therefore requiring
further investigation and possible remediation.
