Monitor Your Service Connections
Service connections enable both mobile
users and remote networks. Beyond providing access to corporate
resources, service connections allow your mobile users to reach
branch locations. See Service Connections in Prisma Access (Cloud Management).
View Service Connections Monitoring Summary
The
Monitoring Summary
tab gives
you an overview of the health of your service connections. Get the
status of your service connections, such as alerts, status of Prisma
Access locations, tunnels, and bandwidth utilization associated
with your service connections.Top 5 Open Alerts by Severity
View the top five most severe alerts associated with
the service connections so that you are aware of the issues and
can take any required actions to fix them.
Deployed Prisma Access Locations
The location icons are color-coded for convenience,
so that you can see the status of the service connections at each
location at a glance. Hover over the icon to get the actual statistics
of the service connections at that location, such as whether there
are any service connections that need your attention, and how many service
connections are up or down. You can see one of the following status
for each service connection:
- Red: All service connections are down.
- Yellow: One or more service connections are down.
- Green: All service connections are up.
- Gray: Service connection status is unknown.
Service Connection and Tunnel Status
You can see the total number of service connections
and the tunnels that are associated with them.
Top 5 Most Active Prisma Access Locations
You can assess the bandwidth utilization for the top
five Prisma Access locations whose service connections are most
active.
Monitor All Service Connections Status
The
Service Connections List
tab
shows all your service connections and their status. Status Distribution
You can view the health status of all your service connections.
The chart is color-coded and shows you a distribution of how many
service connections are up, down, or need attention.
View
all SC User Alerts
lets you get details on the alerts
by navigating to the Alerts
page.Click on a color on the circle to filter the
Total
Service Connections
table such that you see only the
service connections with the status that the color represents. Click
again to remove the filter.
Bandwidth Consumption Over Time
The trend in this widget shows the aggregate bandwidth
consumption by all your service connections, as well as their average
and peak utilizations. Select
Avg. Tunnel Ingress
, Avg.
Tunnel Egress
, Peak Tunnel Ingress
,
and Peak Tunnel Egress
to display only that
specific data in the graph. Use this widget to understand the consumption
of bandwidth by service connections against the threshold and maximum
allocated bandwidth.
Total Service Connections
The
(Number of) Total Service Connections
table
displays details about your service connections, such as the remote
IP addresses and how many tunnels are associated with it.The Prisma Access Insights user interface displays up to 10,000
records in a table. If you have more than 10,000 records, you can
view them by exporting the table into a CSV format by clicking
Export
CSV
. Any filters that you might have applied to the
data in the table are also applied to the data that is being exported
to the CSV format. The columns that do not have data in them do not
get exported and are omitted in the exported CSV file.
If you want to view in-depth data about a specific service connection,
select a
Service Connection
name to go the
site’s details page. You’ll see data about that service connection’s Tunnel
Bandwidth Over Time
, Round Trip Time
, Bandwidth Consumption
Over Time
, Health
, Connectivity
,
and Consumption
during the Time
Range
specified.The
Round Trip Time
graph indicates the
trend of the average round-trip time (RTT) over the IPSec tunnel
originating from your headquarters or data center to your Prisma
Access service connection site. RTT, expressed in milliseconds,
measures the time taken to initiate a network request from an originating
source and receive the corresponding network response from the target
destination. RTT values can range from tens of milliseconds to hundreds
of milliseconds, with higher RTT values being indicative of link
degradation conditions resulting in degraded experience for accessing
applications hosted in headquarters or the data center. The RTT
metric depends on factors such as propagation delay, queuing delay,
encoding delay, processing delay, and so on, of which the propagation
delay is generally considered the most significant. Within headquarters
or the data center, application server issues are likely to be reflected
in higher RTT values, as well.Use this graph to learn about the service connection tunnel connectivity
performance and the variability of the RTT metric over time. When
you view this data over a period of time, you may notice established
patterns that can be flagged as normal or anomalous, therefore requiring
further investigation and possible remediation.
