Configure ServiceNow CloudBlade Parameters
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Configure ServiceNow CloudBlade Parameters
Learn to configure ServiceNow CloudeBlade parameters.
On the
ServiceNow CloudBlade
, click
Configure
to configure ServiceNow parameters.Some of the ServiceNow parameters display the column name and
not the label, which is typically displayed on the UI as the column
header.
ServiceNow Parameters | Description |
|---|---|
ServiceNow URL | This field contains the URL that will
be used to connect to the ServiceNow instance via the ServiceNow
Table APIs. The URL must include the entire
domain name and the table name. The URL follows
the following format: https://<domain name>/api/now/table/myTablewhere myTable is
the name of the Table on ServiceNow where tickets will be created. |
ServiceNow Username | Incident tickets on ServiceNow will be created
using this User. Make sure that the User has the right set of privileges,
especially to make changes to the table via APIs. The ServiceNow
Developers document lists the following roles to be assigned to
a user: Role required: web_service_admin, rest_api_explorer, or
admin |
ServiceNow Password | Password for the above
user. These credentials will be used by the CloudBlade to create/edit
tickets on the ServiceNow instance using the ServiceNow Table APIs. |
Poll Interval | Poll Interval is the interval time in seconds.
After you install, the CloudBlade will query the controller for
any standing alarms based on the set poll interval. |
Retry Attempts | Retry attempts indicate the number of attempts
that happen when a ticket could not be created for an event. Retry
attempts can be anywhere between 0 and 5. The default value is 3. |
Exclude Events Raised and Cleared during Poll
Interval | When this option is checked, the events which
are created and cleared (resolved) during the poll interval will not
be ticketed in ServiceNow. |
Event Codes | These are event codes used in monitoring and
which need incident tickets to be created in ServiceNow. These event codes
need to match the Prisma SD-WAN event codes. You can select one
or multiple event codes from the drop-down, for example: NETWORK_VPNLINK_DOWN, NETWORK_DIRECTINTERNET_DOWN,NETWORK_DIRECTPRIVATEWAN_DOWN. |
ServiceNow Table Column to Store: EventCode | Column name on the Incident table to store
Prisma SD-WAN event code . |
ServiceNow Table Column to Store: CorrelationID | Column name on the Incident table to store
Prisma SD-WAN event correlation_id . |
ServiceNow Table Column to Store: Severity | Column name on the Incident table to store
Prisma SD-WAN event severity . |
ServiceNow Table Column to Store: EventID | This is an optional field. This is a Column
name on the Incident table to store a Prisma SD-WAN Event ID . |
ServiceNow Table Column to Store: Time | This is an optional field. This is a Column
name on the Incident table to store the Prisma SD-WAN event time . |
ServiceNow Table Column to Store: Site_ID | This is an optional field. This is a Column
name on the Incident table to store a Prisma SD-WAN event site_id ,
which is translated to its site name . |
ServiceNow Table Column to Store: Element_ID | This is an optional field. This is a Column
name on the Incident table to store Prisma SD-WAN eventelement_id ,
which is translated to its device name. |
ServiceNow Table Column to Store: Entity_Ref | This is an optional field. This is a Column name on
the Incident table to store Prisma SD-WAN evententity_ref ,
after a name-ID translation. |
ServiceNow Table Column to Store: Info | This is an optional field. This is a Column
name on the Incident table to store Prisma SD-WAN event info ,
after a name-ID translation. |
ServiceNow Table Column to Store: Acknowledged | This is an optional field. This is a Column
name on the Incident table to store Prisma SD-WAN event acknowledged attribute. |
ServiceNow Table Column to Store: Cleared | This is an optional field. This is a Column
name on the Incident table to store Prisma SD-WAN event cleared attribute. |
ServiceNow Table Column to Store: Type | This is an optional field. This is a Column
name on the Incident table to store Prisma SD-WAN event type . |
ServiceNow Table Column to Store: Suppressed | This is an optional field. This is a Column
name on the Incident table to store a Prisma SD-WAN event suppressed state. |
ServiceNow Table Column to Store: Suppressed_Info | This is an optional field. This is a Column
name on the Incident table to store a Prisma SD-WAN event suppressed
info . |
ServiceNow Table Column to Store: Policy_Info | This is an optional field. This is a Column
name on the Incident table to store a Prisma SD-WAN event policy
info. |
ServiceNow Table Column to Store: Notes | This is an optional field. This is a Column
name on the Incident table to store the Prisma SD-WAN event notes . |
ServiceNow Table Column to store Incident State | This is a mandatory field. This is a Column
name to store the state of an incident . This column
will be set to Resolved, once the event condition for which the
ticket was created is resolved. |
ServiceNow Table: Custom | This is an optional field. This field is for
any custom value that you intend to include for every incident ticket.
This is typically used by IT organizations to include details about an
environment or to include caller information. Enter a value in JSON
format for this field i.e. key-value pairsFor example:“caller”:
“Prisma SDWAN Auto Ticketing”,“environment”: “Production” |
For Insights, the following columns need to be populated:
Circuit Insight Parameters | Description |
|---|---|
ServiceNow URL | This field contains the URL that
will be used to connect to the ServiceNow instance via the ServiceNow
Table APIs. The URL must include the entire
domain name and the table name. The URL follows
the following format: https://<domain name>/api/now/table/myTable,
where myTable is the name of the Table on
ServiceNow where tickets will be created. |
ServiceNow Username | Incident tickets on ServiceNow will be created using this
User. Make sure that the User has the right set of privileges,
especially to make changes to the table via APIs. The ServiceNow
Developers document lists the following roles to be assigned to a user:
Role required: web_service_admin, rest_api_explorer, or
admin . |
ServiceNow Password | Password for the above user. These
credentials will be used by the CloudBlade to create or edit tickets on
the ServiceNow instance using the ServiceNow Table APIs. |
Poll Interval | Poll Interval is the interval time in days. After you
install, the CloudBlade will query the controller for any circuit
insights based on the set poll interval. |
Circuit Insights | These are circuit insights generated by the Prisma SD-WAN
controller for which incident tickets will be created in ServiceNow. You
can select one or multiple insights from the drop-down. |
Insight Type | This is a mandatory field. This is the name of the column
where the insight type or the insight name will be stored. |
Site Name | This is a mandatory field. This is the name of the column
to store the name of the site where this insight was generated. |
Circuit Name | This is a mandatory field. This is the name of the column
to store the name of the circuit where this insight was
generated. |
Start Time | This is a mandatory field. This is the name of the column
to store the start time when this insight was detected. |
End Time | This is a mandatory field. This is the name of the column
to store the end time when this insight was detected. |
Direction | This is a mandatory field. This is the name of the column
to store the traffic direction where the insight was observed. |
Data | This is a mandatory field. This is the name of the column
to store all the relevant data pertaining to the insight viz, metrics
data, top talkers, bw utilization, etc. |