Configure ServiceNow CloudBlade Parameters
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Prisma SD-WAN Docs
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Service Now
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- clear app-engine
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- arping interface
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- dump appdef config
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- dump app-probe prefix
- dump app-probe status
- dump auth config
- dump auth status
- dump banner config
- dump bfd status
- dump bypass-pair config
- dump cellular config
- dump cellular stats
- dump cellular status
- dump cgnxinfra status
- dump cgnxinfra status live
- dump cgnxinfra status store
- dump config network
- dump config security
- dump controller cipher
- dump controller status
- dump device accessconfig
- dump device conntrack count
- dump device date
- dump device info
- dump device status
- dump dhcp-relay config
- dump dhcprelay stat
- dump dhcp-server config
- dump dhcp-server status
- dump dhcpstat
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- dump dpdk cpu
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- dump dpdk port status
- dump dpdk stats
- dump flow
- dump flow count-summary
- dump interface config
- dump interface status
- dump interface status interface details
- dump interface status interface module
- dump ipfix config collector-contexts
- dump ipfix config derived-exporters
- dump ipfix config filter-contexts
- dump ipfix config ipfix-overrides
- dump ipfix config prefix-filters
- dump ipfix config profiles
- dump ipfix config templates
- dump lldp
- dump lldp config
- dump lldp info
- dump lldp stats
- dump lldp status
- dump log-agent eal conn
- dump log-agent eal response-time
- dump log-agent eal stats
- dump log-agent config
- dump log-agent iot snmp config
- dump log-agent iot snmp device discovery stats
- dump log-agent ip mac bindings
- dump log-agent neighbor discovery stats
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- dump ml7 mctd counters
- dump ml7 mctd session
- dump ml7 mctd version
- dump nat counters
- dump nat6 counters
- dump nat summary
- dump network-policy config policy-rules
- dump network-policy config policy-sets
- dump network-policy config policy-stacks
- dump network-policy config prefix-filters
- dump overview
- dump performance-policy config policy-rules
- dump performance-policy config policy-sets
- dump performance-policy config policy-set-stacks
- dump performance-policy config threshold-profile
- dump poe system config
- dump poe system status
- dump priority-policy config policy-rules
- dump priority-policy config policy-sets
- dump priority-policy config policy-stacks
- dump priority-policy config prefix-filters
- dump probe config
- dump probe profile
- dump radius config
- dump radius statistics
- dump radius status
- dump reachability-probe config
- dump qos-bwc config
- dump reachability-probe status
- dump routing aspath-list
- dump routing cache
- dump routing communitylist
- dump routing multicast config
- dump routing multicast igmp
- dump routing multicast interface
- dump routing multicast internal vif-entries
- dump routing multicast mroute
- dump routing multicast pim
- dump routing multicast sources
- dump routing multicast statistics
- dump routing multicast status
- dump routing ospf
- dump routing peer advertised routes
- dump routing peer config
- dump routing peer neighbor
- dump routing peer received-routes
- dump routing peer routes
- dump routing peer route-via
- dump routing peer status
- dump routing peer route-json
- dump routing prefixlist
- dump routing prefix-reachability
- dump routing route
- dump routing routemap
- dump routing running-config
- dump routing summary
- dump routing static-route reachability-status
- dump routing static-route config
- dump security-policy config policy-rules
- dump security-policy config policy-set
- dump security-policy config policy-set-stack
- dump security-policy config prefix-filters
- dump security-policy config zones
- dump sensor type
- dump sensor type summary
- dump serviceendpoints
- dump servicelink summary
- dump servicelink stats
- dump servicelink status
- dump site config
- dump snmpagent config
- dump snmpagent status
- dump software status
- dump spoke-ha config
- dump spoke-ha status
- dump standingalarms
- dump static-arp config
- dump static host config
- dump static routes
- dump support details
- dump-support
- dump switch fdb vlan-id
- dump switch port status
- dump switch vlan-db
- dump syslog config
- dump syslog-rtr stats
- dump syslog status
- dump time config
- dump time log
- dump time status
- dump troubleshoot message
- dump user-id agent config
- dump user-id agent statistics
- dump user-id agent status
- dump user-id agent summary
- dump user-id groupidx
- dump user-id group-mapping
- dump user-id ip-user-mapping
- dump user-id statistics
- dump user-id status
- dump user-id summary
- dump user-id useridx
- dump vlan member
- dump vpn count
- dump vpn ka all
- dump vpn ka summary
- dump vpn ka VpnID
- dump vpn status
- dump vpn summary
- dump vrf
- dump waninterface config
- dump waninterface summary
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- inspect app-flow-table
- inspect app-l4-prefix lookup
- inspect app-map
- inspect certificate
- inspect certificate device
- inspect cgnxinfra role
- inspect connection
- inspect dhcplease
- inspect dhcp6lease
- inspect dpdk ip-rules
- inspect dpdk vrf
- inspect fib
- inspect fib-leak
- inspect flow-arp
- inspect flow brief
- inspect flow-detail
- inspect flow internal
- inspect interface stats
- inspect ipfix exporter-stats
- inspect ipfix collector-stats
- inspect ipfix app-table
- inspect ipfix wan-path-info
- inspect ipfix interface-info
- inspect ip-rules
- inspect ipv6-rules
- inspect lqm stats
- inspect memory summary
- inspect network-policy conflicts
- inspect network-policy dropped
- inspect network-policy hits policy-rules
- inspect network-policy lookup
- inspect performance-policy fec status
- inspect policy-manager status
- inspect policy-mix lookup-flow
- inspect priority-policy conflicts
- inspect priority-policy dropped
- inspect priority-policy hits default-rule-dscp
- inspect priority-policy hits policy-rules
- inspect priority-policy lookup
- inspect performance-policy incidents
- inspect performance-policy lookup
- inspect performance-policy hits analytics
- inspect process status
- inspect qos-bwc debug-state
- inspect qos-bwc queue-history
- inspect qos-bwc queue-snapshot
- inspect routing multicast fc site-iface
- inspect routing multicast interface
- inspect routing multicast mroute
- inspect security-policy lookup
- inspect security-policy size
- inspect switch mac-address-table
- inspect system arp
- inspect system ipv6-neighbor
- inspect system vrf
- inspect vrf
- inspect wanpaths
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ION 5.2
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- New Features Guide
- On-Premises Controller
- Prisma Access CloudBlade Cloud Managed
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- Prisma SD-WAN CloudBlades
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- Addressed Issues in Prisma SD-WAN ION Device Release 5.2.11
- Addressed Issues in Prisma SD-WAN ION Device Release 5.2.9
- Addressed Issues in Prisma SD-WAN ION Device Release 5.2.7
- Addressed Issues in Prisma SD-WAN ION Device Release 5.2.5
- Addressed Issues in Prisma SD-WAN ION Device Release 5.2.3
- Addressed Issues in Prisma SD-WAN ION Device Release 5.2.1
Configure ServiceNow CloudBlade Parameters
On the ServiceNow CloudBlade, click
Configure to configure ServiceNow parameters.
Some of the ServiceNow parameters display the column name and
not the label, which is typically displayed on the UI as the column
header.
ServiceNow Parameters | Description |
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ServiceNow URL | This field contains the URL that will be used to connect to the ServiceNow instance via the ServiceNow Table APIs. The URL must include the entire domain name and the table name. The URLfollows the following format: https://<domain name>/api/now/table/myTablewhere myTable is the name of the Table on ServiceNow where tickets will be created. |
ServiceNow Username | Incident tickets on ServiceNow will be created using this User. Make sure that the User has the right set of privileges, especially to make changes to the table via APIs. The ServiceNow Developers document lists the following roles to be assigned to a user: Role required: web_service_admin, rest_api_explorer, or admin |
ServiceNow Password | Password for the above user. These credentials will be used by the CloudBlade to create/edit tickets on the ServiceNow instance using the ServiceNow Table APIs. |
Poll Interval | Poll Interval is the interval time in seconds. After you install, the CloudBlade will query the controller for any standing alarms based on the set poll interval. |
Retry Attempts | Retry attempts indicate the number of attempts that happen when a ticket could not be created for an event. Retry attempts can be anywhere between 0 and 5. The default value is 3. |
Exclude Events Raised and Cleared during Poll Interval | When this option is checked, the events which are created and cleared (resolved) during the poll interval will not be ticketed in ServiceNow. |
Event Codes | These are event codes used in monitoring and which need incident tickets to be created in ServiceNow. These event codes need to match the Prisma SD-WAN event codes. You can select one or multiple event codes from the drop-down, for example: NETWORK_VPNLINK_DOWN, NETWORK_DIRECTINTERNET_DOWN,NETWORK_DIRECTPRIVATEWAN_DOWN. |
ServiceNow Table Column to Store: EventCode | Column name on the Incident table to store Prisma SD-WAN event code. |
ServiceNow Table Column to Store: CorrelationID | Column name on the Incident table to store Prisma SD-WAN event correlation_id. |
ServiceNow Table Column to Store: Severity | Column name on the Incident table to store Prisma SD-WAN event severity. |
ServiceNow Table Column to Store: EventID | This is an optional field. This is a Column name on the Incident table to store a Prisma SD-WAN Event ID. |
ServiceNow Table Column to Store: Time | This is an optional field. This is a Column name on the Incident table to store the Prisma SD-WAN event time. |
ServiceNow Table Column to Store: Site_ID | This is an optional field. This is a Column name on the Incident table to store a Prisma SD-WAN event site_id, which is translated to its site name. |
ServiceNow Table Column to Store: Element_ID | This is an optional field. This is a Column name on the Incident table to store Prisma SD-WAN eventelement_id , which is translated to its device name. |
ServiceNow Table Column to Store: Entity_Ref | This is an optional field. This is a Column name on the Incident table to store Prisma SD-WAN evententity_ref, after a name-ID translation. |
ServiceNow Table Column to Store: Info | This is an optional field. This is a Column name on the Incident table to store Prisma SD-WAN event info, after a name-ID translation. |
ServiceNow Table Column to Store: Acknowledged | This is an optional field. This is a Column name on the Incident table to store Prisma SD-WAN event acknowledged attribute. |
ServiceNow Table Column to Store: Cleared | This is an optional field. This is a Column name on the Incident table to store Prisma SD-WAN event cleared attribute. |
ServiceNow Table Column to Store: Type | This is an optional field. This is a Column name on the Incident table to store Prisma SD-WAN event type. |
ServiceNow Table Column to Store: Suppressed | This is an optional field. This is a Column name on the Incident table to store a Prisma SD-WAN event suppressed state. |
ServiceNow Table Column to Store: Suppressed_Info | This is an optional field. This is a Column name on the Incident table to store a Prisma SD-WAN event suppressed info. |
ServiceNow Table Column to Store: Policy_Info | This is an optional field. This is a Column name on the Incident table to store a Prisma SD-WAN event policy info. |
ServiceNow Table Column to Store: Notes | This is an optional field. This is a Column name on the Incident table to store the Prisma SD-WAN event notes. |
ServiceNow Table Column to store Incident State | This is a mandatory field. This is a Column name to store the state of an incident. This column will be set to Resolved, once the event condition for which the ticket was created is resolved. |
ServiceNow Table: Custom | This is an optional field. This field is for any custom value that you intend to include for every incident ticket. This is typically used by IT organizations to include details about an environment or to include caller information. Enter a value in JSON format for this field i.e. key-value pairsFor example:“caller”: “Prisma SDWAN Auto Ticketing”,“environment”: “Production” |
For Insights, the following columns need to be populated:
Circuit Insight Parameters | Description |
---|---|
ServiceNow URL | This field contains the URL that will be used to connect to the ServiceNow instance via the ServiceNow Table APIs. The URL must include the entire domain name and the table name. The URLfollows the following format: https://<domain name>/api/now/table/myTable, where myTable is the name of the Table on ServiceNow where tickets will be created. |
ServiceNow Username | Incident tickets on ServiceNow will be created using this User. Make sure that the User has the right set of privileges, especially to make changes to the table via APIs. The ServiceNow Developers document lists the following roles to be assigned to a user: Role required: web_service_admin, rest_api_explorer, or admin. |
ServiceNow Password | Password for the above user. These credentials will be used by the CloudBlade to create or edit tickets on the ServiceNow instance using the ServiceNow Table APIs. |
Poll Interval | Poll Interval is the interval time in days. After you install, the CloudBlade will query the controller for any circuit insights based on the set poll interval. |
Circuit Insights | These are circuit insights generated by the Prisma SD-WAN controller for which incident tickets will be created in ServiceNow. You can select one or multiple insights from the drop-down. |
Insight Type | This is a mandatory field. This is the name of the column where the insight type or the insight name will be stored. |
Site Name | This is a mandatory field. This is the name of the column to store the name of the site where this insight was generated. |
Circuit Name | This is a mandatory field. This is the name of the column to store the name of the circuit where this insight was generated. |
Start Time | This is a mandatory field. This is the name of the column to store the start time when this insight was detected. |
End Time | This is a mandatory field. This is the name of the column to store the end time when this insight was detected. |
Direction | This is a mandatory field. This is the name of the column to store the traffic direction where the insight was observed. |
Data | This is a mandatory field. This is the name of the column to store all the relevant data pertaining to the insight viz, metrics data, top talkers, bw utilization, etc. |