Returned Merchandise Authorization (RMA)
Learn to RMA the ION devices.
You can reprovision a cloud-managed device in the on-premises deployment. To reprovision
a device, you need to unclaim and deregister the device. This process deletes all the
device configurations from the device. The CSP account maintains all softwares related
to the on-premises controller and the ION devices. The administrator must upgrade the
device software to the supported versions from their account.
New ION devices ship with an approved image.