: Returned Merchandise Authorization (RMA)
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Returned Merchandise Authorization (RMA)

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Returned Merchandise Authorization (RMA)

Learn to RMA the ION devices.
You can reprovision a cloud-managed device in the on-premises deployment. To reprovision a device, you need to unclaim and deregister the device. This process deletes all the device configurations from the device. The CSP account maintains all softwares related to the on-premises controller and the ION devices. The administrator must upgrade the device software to the supported versions from their account.
New ION devices ship with an approved image.