Prerequisites

Build the ServiceNow Table and allocate columns to map mandatory fields such as
event code
,
correlation ID
,
severity
, and
incident state
.
For more meaningful information in the tickets, you can create columns to store fields from the
Prisma SD-WAN
events such as
entity_ref
,
info
,
site name
,
element name
,
type
– if opting to create tickets for both alerts and alarms, cleared, acknowledged.
For Circuit Insights, build the ServiceNow Table and allocate columns to map details about the insight, site, circuit, start time, end time and the insight data.
ServiceNow CloudBlade communicates with the ServiceNow instance using REST based Table APIs.
Create a user that will be used by
Prisma SD-WAN
to perform CRUD operations on the ServiceNow instance table using the table APIs. Make sure this user has the following privileges:
web_service_admin
,
rest_api_explorer
, or
admin
.