The ServiceNow CloudBlade is used to translate events raised on Prisma SD-WAN into incident tickets on ServiceNow. Once a ticket is created in ServiceNow, the IT Operations team can be alerted to check the network condition and take immediate action for remediation, thus making sure that network Service Level Agreements (SLAs) and thereby application SLAs are met.The following sections provide information about the Prisma SD-WAN events and alerts.

The ServiceNow CloudBlade can also be used to create incident tickets on any of the Circuit Insights. Similar to events, customers can subscribe to the insights they want to be alerted on via ServiceNow. More details on the Circuit Insights can be found in the datasheet here.