All Prisma SD-WAN events have a severity associated with them. Information on event severity can be found in the Alerts and Alarms section in the Prisma SD-WAN Administrator’s Guide. However, incidents generated from certain sites or devices may have a higher or lower impact than the Prisma SD-WAN event severity. To handle such scenarios, the ServiceNow CloudBlade makes use of tags that can be configured at the site and device level to adjust the impact mapping in ServiceNow.

The tags snow-high, snow-med, and snow-low can be used to adjust impact of events generated from sites and/or elements. If any of these tags are configured at the site or device, all events generated from that particular site or device will have the corresponding impact.

When the snow-block tag is configured at the site or device, the Cloudblade will not forward any event generated from those sites or elements to ServiceNow.