Monitor ServiceNow Status in Prisma SD-WAN
Table of Contents
Monitor ServiceNow Status in Prisma SD-WAN
To monitor the status of the events, go to .
The Stats view in the Monitoring tab provides information on events created / retrieved, tickets resolved, and lists any errors during each CloudBlade iteration. This view is only updated when at least one event is retrieved. CloudBlade status can only be monitored for up to 7 days.
| Field | Description |
|---|---|
| Iteration Time | CloudBlade iteration time. |
| Total Events Retrieved | Total number of events retrieved from Prisma SD-WAN Controller. |
| Total Tickets Created | Total number of tickets created on ServiceNow Incident Management Table. |
| Total Tickets Resolved | Total number of tickets resolved. |
| Errors | Error messages displayed whenever the Cloudblade encounters an error during the app run. |
The Details view provides information on all the tickets that are created. The CloudBlade status can only be monitored for up to 7 days.
| Field | Description |
|---|---|
| Event Time | Time of the event |
| Event ID | Unique ID of the event. |
| Event Code | Code of the event. |
| Created | Status of event creation (True / False). |
| ServiceNow Sys ID | ServiceNow ID of the event. |
| Correlation ID | Correlation ID of the event. |
| Resolved Status | Status of the ticket (Resolved/Not Resolved/NA). |
| Ticket Resolution Time | Time when the ticket was resolved. |
| Event Type | Type of Event (Alarm/Alert). |
| Retry Attempts | The number of attempts made to create/resolve the ticket. Retry attempts can be anywhere between 0 and 5. The default value is 3. |
| Status Code | Status Code returned by ServiceNow Incident Management Table API endpoint for ticket creation/resolution. |