When an event clears on
Prisma SD-WAN
,
the CloudBlade retrieves the incident ticket number from the local
database and sets the ticket as
Resolved
.
In the above example, the column
u_incident_state
is
configured to store the incident state and will be set to the value
Resolved
.
IT Operators managing ServiceNow tickets use this column as a filtering
mechanism and can choose to ignore tickets marked as
Resolved
.
