All

Prisma SD-WAN

events have a severity associated with them. Information on event severity can be found in the

Alerts and Alarms

section in the

Prisma SD-WAN

Administrator’s Guide. However, incidents generated from certain sites or devices may have a higher or lower impact than the

Prisma SD-WAN

event severity. To handle such scenarios, the ServiceNow CloudBlade makes use of tags that can be configured at the site and device level to adjust the impact mapping in ServiceNow.

The tags

snow-high

,

snow-med

, and

snow-low

can be used to adjust impact of events generated from sites and/or elements. If any of these tags are configured at the site or device, all events generated from that particular site or device will have the corresponding impact.

When the

snow-block

tag is configured at the site or device, the Cloudblade will not forward any event generated from those sites or elements to ServiceNow.