ServiceNow Advanced Configurations
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ServiceNow Advanced Configurations
Learn to perform advance configurations on ServiceNow.
Manage Incident
Impact
All
Prisma SD-WAN
events have a
severity associated with them. Information on event severity can
be found in the
Alerts and Alarms
section
in the
Prisma SD-WAN
Administrator’s Guide. However, incidents generated
from certain sites or devices may have a higher or lower impact
than the
Prisma SD-WAN
event severity. To handle such scenarios,
the ServiceNow CloudBlade makes use of tags that can be configured
at the site and device level to adjust the impact mapping in ServiceNow.
The
tags
snow-high
,
snow-med
, and
snow-low
can
be used to adjust impact of events generated from sites and/or elements.
If any of these tags are configured at the site or device, all events
generated from that particular site or device will have the corresponding
impact.
Alarm Severity | Site/Element Tag | Modified Impact |
critical, major, minor | snow-high | 1 - High |
critical, major, minor | snow-med | 2 - Medium |
critical, major, minor | snow-low | 3 - Low |
Block Incident Creation
When
the
snow-block
tag is configured at the site
or device, the Cloudblade will not forward any event generated from
those sites or elements to ServiceNow.