Customer Support Account (CSP) maintains the Prisma SD-WAN ION device serial numbers and images. After it’s published to your account, you will receive the CSP notification to download the On-Premises Controller for Prisma SD-WAN image.

You will receive a magic link to initiate the Common Services onboarding. During activation, the admin selects the corresponding CSP where the on-premises controller-managed IONs reside. Serial numbers for the registered Prisma SD-WAN devices are maintained under the CSP account and are ready for activation on the on-premises controller deployment.

To download the on-premises controller image, from the CSP home page, navigate to Assets IONsController Download.