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RMA Wizard

Let us learn about the RMA Wizard in Prisma SD-WAN. RMA Wizard is a tool on the web interface that simplifies and automates the process of replacing unusable devices.
Where Can I Use This?What Do I Need?
  • Prisma SD-WAN
  • Active Prisma SD-WAN license
The RMA Wizard is a tool on the web interface that simplifies and automates the process of replacing unusable devices. To facilitate the device replacement, the RMA Wizard copies the device configuration of the old unused device and applies it to the new replacement device, thereby automatically configuring the new device.
When the RMA wizard is initiated, it prompts the user through the necessary steps to replace the device. As part of the RMA process, when the device to be replaced is selected, the system will take a snapshot of the current device configuration. The RMA Wizard will then unassign the device from the site, add a new device to the same site, and copy the configuration over to the new device.