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Prisma SD-WAN ION CLI Reference

dump-support

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dump-support

Use the dump-support command to download all the CLI command outputs, cores and device logs in a tar file. Saves the log file in your home directory; You can list the files using the file list command. You can also export the file to an SCP server using the file export command.

Command

dump-support ( all | core | syslog |output ) file=<tar_name>

Options

syslog	Enter syslog to collect all the syslog files.`Release 6.4.1`
core	Enter core to collect all the core files. `Release 6.4.1`
output	Enter output with a file name tp collect all the output files to be exported. It displays the device configuration, current state, logs, and core dump summaries.
all	Enter all to capture syslog, core and output files to be exported. `Release 6.4.1`

Command Notes

Role	Super
Related Commands
Introduced in	Release 5.6.11

Example

dump-support output file=abc
				# file view abc
				****************************************
				Device support details
				****************************************
				dump appdef config all=true
				-----------------------------------------
				Application ID : 2120
				Application Name : openvpn
				Display Name : openvpn
				Type : ndpi
				Application Category : tunnel
				Application Transfer Type : bulk
				...
				Application Policy Rule ID : 15186805759380011
				Application Policy Rule Name : quadstor-vtl-backup-Policy
				Application ID : 15186805647100189
				Application name : quadstor-vtl-backup
				Priority Number : 2
				Network ID: none
				Active Paths:
				Path ID : 15186805736810077
				Path Label : public-*
				Path Type : VPN
				Path Label : private-*
				Path Type : DIRECT
				Backup Paths : none
				dump bfd status all=true
				-----------------------------------------
				There are 0 sessions:
				dump bypass-pair config
				-----------------------------------------
				Bypass Pair : 4 & 5
				Propagate Lan State : No
				Hardware Relay : No
				Admin State : up
				Used For : public
				...

Extracting tar file will give dump_support_output and logs.

tar -xf 10_14_2022_dump_logs.tar.gz
ls 10_14_2022_dump_logs.tar.gz  dump_support_output  log
ls log/syslog

file export <interface> <file to export>  scp://user@host[:port]:location
Example: file  export controller1 tech-support-file scp://admin@10.10.10.10:/home/user/tech-support-file

dump-support all file=all
Collecting outputs file
 dump tpm status...TPM device not foundld-profile...
 dump  geneve ifaces-overview... Geneve Interfaces Overview     

------------------------------------------------------

Summary:
   Total      : 0
   TotalUP    : 0
   TotalDown  : 0
------------------------------------------------------

Collecting syslog filesdress-table...ace......ts...
Collecting core files
Generating tech support file
Successfully generated tech support file all

dump support details

dump switch fdb vlan-id