When you Close an incident,
you must do so from the Summary View, not Table
View. An incident has both a unique ID on
XSOAR and a unique SaaS Security Asset ID on
XSOAR. Table View controls the closing of
the XSOAR incident only and Summary View closes
both the SaaS Security incident (SaaS Security State)
and the XSOAR incident (State), if you have
the recommended Close Mirrored XSOAR incident setting
selected.