SaaS Security
Onboard an Intercom App to SSPM
Table of Contents
Onboard an Intercom App to SSPM
Onboard an Intercom app to SSPM to detect posture risks.
| Where Can I Use This? | What Do I Need? |
|---|---|
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Or any of the following licenses that include the Data Security license:
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For SSPM to detect posture risks in your Intercom instance, you must onboard your
Intercom instance to SSPM. Through the onboarding process, SSPM logs in to Intercom
using administrator account credentials. SSPM uses this account to scan your
Intercom instance for misconfigured settings. If there are misconfigured settings,
SSPM suggests a remediation action based on best practices.
To onboard your Intercom instance, you complete the following actions:
Collect Information for Connecting to Your Intercom Instance
To access your Intercom instance, SSPM requires the following information, which
you will specify during the onboarding process.
| Item | Description |
|---|---|
| The login email address of an Intercom administrator account. | |
| Password | The password of the Intercom administrator account. |
| Region | The region where Intercom is hosting your data. |
As you complete the following steps, make note of the values of the items
described in the preceding table. You will need to enter these values during
onboarding to access your Intercom instance from SSPM.
- Identify the Intercom administrator account that SSPM will use to access your Intercom instance.(Required Permissions) To enable SSPM to scan your Intercom organization, the account must have administrator access.Identify your Intercom region.
- Open a web browser and go to the Intercom login page that you use to access your Intercom instance.
- Use the following table to determine, based on your login URL, the region where Intercom is hosting your data.
URL Region https://app.intercom.com/admins/sign_in US (United States) https://app.eu.intercom.com/admins/sign_in EU (European Union) https://app.au.intercom.com/admins/sign_in AU (Australia)
Connect SSPM to Your Intercom Instance
By adding an Intercom app in SSPM, you enable SSPM to connect to your Intercom instance.- From the Add Application Page ( ), click the Intercom tile.Under posture security instances, Add Instance or, if there is already an instance configured, Add New instance.Choose the option to Log in with Credentials.Enter the administrator login credentials and select the region where Intercom is hosting your data.Connect.
