Workflow for replacing a faulty or nonfunctional SD-WAN enabled Panorama management
server in a HA cluster for specific SD-WAN plugin versions.
| Where Can I Use This? | What Do I Need? |
- NGFW (managed by PAN-OS or
Panorama)
- SD-WAN plugin version 2.2.7 or above
- SD-WAN plugin version 3.0.8 or above
- SD-WAN plugin version 3.2.2 or above
- SD-WAN plugin version 3.3.2 or above
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Return Merchandise Authorization (RMA) process allows you to replace a failed
or malfunctioning SD-WAN-enabled Panorama HA pair with new or functional reused
Panorama HA peer in the HA cluster. A device can fail or malfunction for a number of
reasons, such as a device chip failure, device misconfiguration, or from daily wear
and tear. If a device becomes unusable, follow the RMA process to ensure proper
replacement.
Before Starting the RMA ProcessSince SD-WAN
configurations—such as IPSec gateways and key IDs—are tied to the device serial
number, you must update the replacement firewall’s serial number to avoid commit
failures. Determine whether your SD-WAN configuration includes IPSec or VPN object
references to the old firewall by following these steps: