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Create a Notification Rule

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Create a Notification Rule

Create a notification rule to control which alerts generate notifications.

Where Can I Use This?	What Do I Need?
NGFW, including those funded by Software NGFW Credits	One of these: AIOps for NGFW Free or Strata Cloud Manager Essentials AIOps for NGFW Premium or Strata Cloud Manager Pro

Integrating Strata Cloud Manager into your existing operations involves setting up proactive alerts, allowing you to detect and manage potential issues before they escalate into serious complications. These alerts can be tailored to match your operations team's case management protocol, such as the commonly used P1s or P2s.

For instance, you might set up an alert system wherein critical alerts, which represent the most critical issues, are instantaneously escalated to your security team for immediate attention. On the other hand, warning alerts, which are of lesser urgency but still significant, can be arranged for daily review. Such an arrangement ensures efficient incident management while maintaining the smooth running of your operations.

Another option is to route alerts based on teams; certain categories of alerts, or even specific alerts, can be routed to different teams that will be best equipped to handle them. You can define notification preferences, such as which alerts trigger notifications, how you receive notifications, and how often you receive them, create a notification rule.

Here is a video that shows how to create a notification rule.

Select Incidents & AlertsIncident & Alert SettingsNotification Rules+ Add Notification Rule
Enter a Name and Description.
Add New Condition to specify the Rule Conditions that will trigger the notification.
For example, to create a notification for hardware alerts, select subCategory, Equals, and Hardware.
Choose the Notification Type and Recipients of the notification.
1. If choosing Email, select an email group, which is a group of users that will receive the email notifications, or Create a New Email Group.
  If creating a new email group, enter an Email Group Name and begin typing the Email Addresses of those you want to add to the group. Press the Return key after completing each email address.
  Select Next.
  Select the frequency with which you want to send these notifications:
  Immediately
  Grouped and sent every 4 hours
  Grouped and sent once a day
2. If choosing ServiceNow, enter the ServiceNow URL, client credentials, ServiceNow credentials, and the ServiceNow API Version.
  Test your connection to ensure the integration is working.
  Select Next.
Save Rule.

CPU Usage Metrics in AIOps for NGFW

Integrating with ServiceNow