Transfer Credits

Transfer credits between Software NGFW pools in the same account or a different account.
From the Customer Support Portal (CSP), transfer credits to a credit pool in the same account, or to a credit pool in a different account that you can access.

Different CSP Account

  1. Log into your CSP account.
  2. Select
    Assets
    Software NGFW Credits
    .
    • Identify the source credit pool and make note of the Credit Pool ID.
    • Identify the destination credit pool and make note of the Credit Pool ID.
      If the destination is in a different account, select it from the
      Current Account
      dropdown on the upper left, and Select
      Assets
      Software NGFW Credits
      . Find the destination and note the credit type and the Credit Pool ID.
  3. Go to the source credit pool and click
    Transfer Credits
    on the bottom left.
  4. Choose Different CSP account.
    1. Transfer to
      —Choose an account name.
    2. As credit type
      —Choose a credit type. At this time, the source and destination type must be the same.
    3. Credit Pool ID#
      —Choose a Credit pool ID number.
      If the destination account does not have any credit pools of the chosen type, the CSP prompts you to create a credit pool.
    4. Amount to transfer
      —Enter the amount to transfer.
  5. Select
    Update Credits
    .
    You might need to wait a short time or refresh your screen to see the change.
  6. To view credit transactions for a pool, select
    Details
    and select
    Audit Trail
    .

Different Pool in this Account

  1. Log in to your CSP account.
  2. Select
    Assets
    Software NGFW Credits
    .
    • Identify the destination credit pool and make note of the Credit Pool ID.
    • If there isn’t a destination credit pool of the type you specify, you are prompted to create a new credit pool.
  3. Go to the source credit pool and select
    Transfer Credits
    on the bottom left.
  4. Select
    Different Pool in this Account
    .
    1. New credit type
      —Choose a credit type. At this time, the source and destination type must be the same.
    2. Credit Pool ID#
      —Choose a Credit pool ID number.
      If the destination account does not have any credit pools of the chosen type, the CSP prompts you to create a credit pool.
    3. Amount to transfer
      —Enter the amount to transfer.
  5. Select
    Update Credits
    .
    You might need to wait a short time or refresh your screen to see the change.
  6. To view credit transactions for a pool, select
    Details
    and select
    Audit Trail
    .

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