To streamline the troubleshooting process, Prisma Access Agent now directly integrates the Access Experience icon into its main application interface, giving your users a convenient way to get help for their issues. This applies if you enabled the installation of the Access Experience app along with the installation of Prisma Access Agent. With this feature, you no longer need to instruct users to find and click a separate icon in the Windows system tray or macOS menu bar when they encounter connectivity issues. Instead, users simply open the Prisma Access Agent app and access the integrated Access Experience icon, creating a more intuitive workflow for resolving problems. This integration reduces interface clutter and provides a more straightforward path to diagnostic tools.

The streamlined path to Access Experience provides your users with immediate access to troubleshooting resources for connectivity issues, device health assessments, and other common access problems. When users encounter difficulties, they can launch the Prisma Access Agent, click the Access Experience icon within the application, and immediately access diagnostic and self-help tools. To enable your users to access the Access Experience app from Prisma Access Agent, you will need to configure the agent to install Access Experience with Prisma Access Agent.