The Authorized Support Center (ASC) Support View dashboards have been consolidated and fully integrated back into the Strata Multitenant Cloud Manager. This move centralizes critical troubleshooting resources, providing ASC partners with a more streamlined and unified experience for managing multiple tenant environments. The ASC Support View remains exclusively dedicated to partners, equipping them with the tools and data necessary to efficiently address L1 and L2 support issues for their customers' cloud-managed SASE (Secure Access Service Edge) deployments, encompassing Prisma® Access and Prisma® SD-WAN. This feature is available in Strata Multitenant Cloud ManagerASC Support View.

The integration emphasizes deep operational visibility for support engineers. The ASC Support View offers essential dashboards and reports that allow partners to proactively monitor the health and performance of customer services. Key features include comprehensive status monitoring for services, as well as granular performance metrics related to Tunnel Status, Auto Scaling, and Throughput to quickly identify and resolve service disruptions. Additionally, the view provides the status of all tenant upgrades and a simplified way to monitor ongoing Prisma Access and Prisma SD-WAN incidents, ensuring partners can maintain maximum customer uptime and rapidly engage in break-fix scenarios.