The Authorized Support Center (ASC) View provides dashboards with relevant tools and data to enable ASC partners to address their L1 and L2 Cloud managed SASE issues. It's not intended for end-customers' status monitoring or reporting purposes without experiencing any break and fix issues.

ASC Support View

access is granted to users who are assigned the ASC role in the Customer Support Portal and also the Tier 1 Support role in Identity & Access. ASC partner admins and access rights are configured by an enterprise customer or a managed security service provider (MSSP). Only after proper provisioning by a customer or MSSP, then an ASC partner can get access to perform support duties.

After you have the necessary roles, you can access the

ASC Support View

through ASC Support.

Depending if you're also assigned other roles, you might see additional menus.

If you see the

ASC Support View

, you have access to do the following:

Monitor Status of Services
Monitor Performance of Services, such as:
Tunnel Status
Auto Scaling
Throughput
System
View Licenses
Monitor Status of Upgrades
View Support Tickets through the
ASC Support View
is a link to the Customer Support Portal