Strata Multitenant Cloud Manager
    : Add a Multitenant Notifications Profile
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    Strata Multitenant Cloud Manager

    Add a Multitenant Notifications Profile

    Table of Contents

    Add a Multitenant Notifications Profile

    Learn how to add multitenant notifications profiles manually or by using the quick start template through the
    Strata Multitenant Cloud Manager
    .
    Where Can I Use This?
    What Do I Need?
    • Strata Multitenant Cloud Manager
    • Prisma Access
       license
    • Identity & Access role: Multitenant Superuser or Superuser for managing
    • Other roles have read access to profiles and can view the notification feed, including performing actions
    After you have
    activated your license
    ,
    created your multitenant hierarchy, and managed user access
     to the
    Strata Multitenant Cloud Manager
    , you can add notifications profiles by using the quickstart template for incidents, quickstart template for announcements and upgrades, or manually.
    When you create a notification profile, you can enable the delivery of aggregated notifications via emails or webhooks. Without a profile, the notifications display in the web interface by default.
    Incident notifications are only available through webhooks and emails, but announcement and upgrade notifications are available in the web interface in addition to webhooks and emails. Because your tenant users don't always come to the
    Strata Multitenant Cloud Manager
     interface, they might need a different way to monitor incidents, which are more critical and time-sensitive. They might also have a variety of ticketing systems, so they might prefer to integrate the incident notifications with those systems using webhooks.
    You can add a notifications profile to a top-most, root-level tenant or to an intermediate parent tenant.

    Add an Announcements and Upgrades Profile Using the Quick Start Template

    Use the quick start template. You can add and remove the preselected categories to suit your needs.
    1. Access the
      Strata Multitenant Cloud Manager
       and select the
      bell icon
      .
    2. Select the
      Settings
       tab.
    3. Use the
      Add Profile
      Announcements & Upgrades Quickstart Template
       drop-down.
      The quickstart template has the categories preselected for you and also the recommended subcategories selected per category. Fill in the required fields to save the profile.
    4. Enter a
      Profile Name
       (required) and
      Description
      (optional).
    5. Select Tenants
       that you want to receive notifications about.
      • You're required to select at least one tenant.
      • You will see tenants grayed out if they have an expired
        Prisma Access (Cloud Management)
         license, if they have a
        Prisma Access (Panorama Managed)
         license, or if they have a standalone
        Prisma SD-WAN
         license.
    6. Select Notification Type
       of:
      • Announcements — For example: new features.
      • Upgrades — For example: scheduled dataplane upgrades and rollbacks. The upgrade statuses of in progress, error, scheduled, canceled, and completed are selected by default.
    7. Select a notification channel. You must select at least one.
      • Select Email Notification Channel
        1. Type an email address and press enter.
        2. Press enter between each email address if you're adding multiple people.
          These email addresses don't have to be for people in Identity and Access Management, they can be for anyone.
      • Select Webhooks Notification Channel
        1. Enter a
          Name
          for the webhook.
        2. Enter a
          URL
          for the webhook.
        3. Choose an auth type:
          • None
          • Token — Enter a token.
        4. (Optional)
          Test Connection
    8. Select
      Save Profile.

    Add an Incidents Profile Using the Quick Start Template

    Use the quick start template. You can add and remove the preselected categories and subcategories to suit your needs.
    1. Access the
      Strata Multitenant Cloud Manager
       and select the
      bell icon
      .
    2. Select the
      Settings
       tab.
    3. Add Profile
      .
    4. Use the
      Add Profile
      Incidents Quickstart Template
       drop-down.
      The quickstart template has critical categories and subcategories preselected for you. Fill in the required fields to save the profile.
    5. Enter a
      Profile Name
       (required) and
      Description
      (optional).
    6. Select Tenants
       that you want to receive notifications about.
      • You're required to select at least one tenant.
      • You will see tenants grayed out if they have an expired
        Prisma Access (Cloud Management)
         license, if they have a
        Prisma Access (Panorama Managed)
         license, or if they have a standalone
        Prisma SD-WAN
         license.
    7. Select a notification channel. You must select at least one.
      • Select Email Notification Channel
        1. Type an email address and press enter.
        2. Press enter between each email address if you're adding multiple people.
          These email addresses don't have to be for people in Identity and Access Management, they can be for anyone.
      • Select Webhooks Notification Channel
        1. Enter a
          Name
          for the webhook.
        2. Enter a
          URL
          for the webhook.
        3. Choose an auth type:
          • None
          • Token — Enter a token.
        4. (Optional)
          Test Connection
    8. Select
      Save Profile.

    Add a Notifications Profile Manually

    Manually add a notification profile.
    1. Access the
      Strata Multitenant Cloud Manager
       and select the
      bell icon
      .
    2. Select the
      Settings
       tab.
    3. Select
      Add Profile
      .
    4. Enter a
      Profile Name
       (required) and
      Description
      (optional).
    5. Select Tenants
       that you want to receive notifications about.
      • You're required to select at least one tenant.
      • You will see tenants grayed out if they have an expired
        Prisma Access (Cloud Management)
         license, if they have a
        Prisma Access (Panorama Managed)
         license, or if they have a standalone
        Prisma SD-WAN
         license.
    6. Select Notification Type
      .
      The notification type is either incidents or announcements and upgrades, but not both. You will need different profiles if you need different notification types.
      • Incidents — Categories marked with a * require additional licenses. If selected, you only receive notifications if you have the necessary licenses.
      • Announcements and Upgrades — For example: announcement info such as new features, or upgrade info such as scheduled dataplane upgrades and rollbacks.
    7. Select a notification channel. You must select at least one.
      • Select Email Notification Channel
        1. Type an email address and press enter.
        2. Press enter between each email address if you're adding multiple people.
          These email addresses don't have to be for people in Identity and Access Management, they can be for anyone.
      • Select Webhooks Notification Channel
        1. Enter a
          Name
          for the webhook.
        2. Enter a
          URL
          for the webhook.
        3. Choose an auth type:
          • None
          • Token — Enter a token.
        4. (Optional)
          Test Connection
    8. Select
      Save Profile.

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