Prisma SASE App for ServiceNow
Table of Contents
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- Strata Multitenant Cloud Manager
- First Time Setup
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- Monitor Status of Services through the ASC Support View
- Monitor Performance of Tunnel Status through the ASC Support View
- Monitor Performance of Auto Scaling through the ASC Support View
- Monitor Performance of Throughput through the ASC Support View
- Monitor Performance of the System through the ASC Support View
- View Licenses through the ASC Partner Portal
- View Status of Upgrades through the ASC Support View
- Manage Multitenant Reports
Prisma SASE App for ServiceNow
Contains overview and benefits of Prisma SASE App for ServiceNow
The Prisma SASE App for ServiceNow is a certified integration between the Palo Alto
Networks Prisma SASE Platform and ServiceNow IT Service Management (ITSM). It provides a
unified platform that simplifies security and network operations by bringing Prisma SASE
visibility, automation, and management capabilities directly into the ServiceNow
environment.
Key Benefits
The application delivers significant value to both enterprise customers and
Managed Service Providers (MSPs) by enabling:
- Unified Management and Simplified Operations: Manage Prisma SASE infrastructure, incident configuration, and log forwarding directly from ServiceNow, reducing operational complexity.
- Accelerated Deployment: Automate Day 0 to Day N workflows across Prisma SASE tenants, minimizing manual setup and R&D effort for MSPs.
- Enhanced Visibility and Control: Gain a consolidated, end-to-end view of Prisma SASE incidents and infrastructure status through ServiceNow dashboards and incident tables.
- Multi-Tenant Support: Manage multiple customer domains with domain-separated data views, ensuring isolation and compliance in MSP environments
Core Capabilities
The app integrates multiple Prisma SASE functions into the ServiceNow ecosystem
through the following core modules:
- Incident Management: Provides centralized visibility into Prisma Access network and security incidents. Incidents can be automatically created based on Prisma SASE alerts and mapped to corresponding ServiceNow fields for unified tracking and response.
- Automated Workflows: Automates configuration and lifecycle management tasks—such as onboarding tenants, configuring infrastructure, and setting up ZTNA connectors—using either intuitive UI forms or JSON-based templates. Each workflow follows an approval process and includes detailed execution logs.
- Dashboards and Visibility: Offers comprehensive dashboards that display threat trends, application usage, license utilization, and tenant resources, helping administrators monitor security posture and operational metrics in real time.
- Customer Support Ticketing: Enables users to raise and track Customer Support (CSP) tickets directly from the app, with the option to correlate tickets to existing incidents for streamlined troubleshooting and case management.
This integration bridges the gap between network security operations and IT service
management, allowing organizations to achieve faster incident response, consistent
configuration management, and greater operational efficiency—all within the familiar
ServiceNow interface.