Incidents
Table of Contents
Incidents
This section contains information about how the incidents are created and where can
you view them.
The Prisma SASE App for ServiceNow offers a centralized view of your network's health by
capturing and displaying network and security incidents directly within ServiceNow's
incident table from Prisma SASE.
The app automatically generates ServiceNow tickets from critical Prisma SASE alerts and
infrastructure issues based on the configuration in the Notification Profile. The
specific types of incidents that are generated automatically are defined as incident
categories within the notification profile.
Multi-Tenant Incident View
- Root Tenant View: Root tenants can access a consolidated incident
view at the root level, providing a complete overview of all tenant-related
incidents.
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- Tenant-Specific View: Individual tenant administrators will only see
incidents relevant to their specific tenant, ensuring a clear, focused, and
secure view.
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This unified and segregated approach ensures that both MSPs and individual tenants
can efficiently monitor and manage incidents specific to their roles.
View Incident Details
You can access these incidents by navigating to .
- Navigate to
- Select Network Incidents or Security Incidents.
- Select the required incident to view the complete incident details.
