Focus

Strata Multitenant Cloud Manager

Return Devices Through the Strata Multitenant Cloud Manager

Table of Contents

Learn about returning a device through the Strata Multitenant Cloud Manager.

If you activate a SASE license or a Prisma SD-WAN license for your tenant, the Strata Multitenant Cloud Manager enables you to manage devices.

Use Return to send a device back into the available inventory so that you can allocate it again. To return a device, complete the following steps.

Select ManageDevices.
In Devices by Region, multiple regions are listed where the you can manage your client tenant devices.
Select the region from where the device needs to be allocated to the client tenant.
(Optional) Use the filters or Search to refine your results.
Return a device to Prisma SD-WAN.
1. Select the device state Available for Client Allocation from the State drop-down.
2. Select Return the device from the ellipsis menu.
3. Confirm return of the device.
  
  The device returns to the Prisma SD-WAN inventory where the support admin can re-allocate the device or the customer support team can initiate the RMA process.
  
  Select Bulk Actions to return multiple devices to Prisma SD-WAN.