Open a Support Case for a Tenant of the Strata Multitenant Cloud Manager
Table of Contents
Open a Support Case for a Tenant of the Strata Multitenant Cloud Manager
Learn how to open a support case for a tenant of the Strata Multitenant Cloud Manager.
Open a support case for a tenant that is managed through the Strata Multitenant Cloud Manager. To open a
support case, you need to be an Multitenant Superuser or Multitenant IAM
Administrator of a parent tenant, plus you need your product license serial number
and your Customer Support Portal (CSP) ID.
The following use cases
are not supported:
- Adding or deleting a child tenant through a support case.
- Adding a new top-level parent tenant to an existing hierarchy.
- Moving a tenant out of an existing hierarchy to become a single tenant.
- Moving a child tenant from one hierarchy to another.
- Moving a tenant controller region from one region to another. For example, a tenant in the Americas region cannot be moved to the Europe region due to GDPR and compliance rules.
- Moving a tenant data region from one region to another. For example, a tenant data region in the Americas region cannot be moved to the Europe region due to GDPR and compliance rules.
- Go to the hub and log in.Select Strata Multitenant Cloud Manager.Select Tenants and Services.
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Select Tenant Management.![]()
Select the specific tenant where the support case is needed and take note of the Serial Number. The serial number is used when opening the support case.![]()
Go to the Customer Support Portal and make sure that you are logged in to the correct CSP account as the Current Account.![]()
Go to , fill in the information, and select Find and Select Asset.![]()
Locate the serial number from the select a tenant step and select it as the asset where you need support.![]()
