Prisma SASE App for ServiceNow
The new Prisma SASE App for ServiceNow is a certified integration that brings the
visibility, automation, and management capabilities of the Palo Alto Networks Prisma
SASE Platform directly into the ServiceNow IT Service Management (ITSM) environment.
This unified platform simplifies security and network operations, offering a central
point for managing both security and IT workflows.
This integration delivers significant value for both enterprise customers and Managed
Service Providers (MSPs), bridging the gap between network security operations and IT
service management for faster incident response, consistent configuration management,
and greater operational efficiency.
Key Capabilities and Benefits
The application streamlines operations and enhances visibility through several core
modules:
Unified Management and Simplified Operations: Manage Prisma SASE
infrastructure, incident configuration, and log forwarding directly from
ServiceNow, significantly reducing operational complexity. MSPs can leverage
Multi-Tenant Support to manage multiple customer domains with isolated data
views.
Accelerated Deployment with Automated Workflows: The app includes a
dedicated Automated Workflows module to minimize manual setup and R&D
effort.
It automates Day 0 to Day N workflows across Prisma SASE tenants.
Configuration and lifecycle management tasks—such as onboarding
tenants, configuring infrastructure, and setting up ZTNA
connectors—can be executed using either intuitive UI forms or
JSON-based templates.
Each workflow follows an approval process and includes detailed
execution logs for audit and tracking.
Enhanced Visibility and Control: Gain a consolidated, end-to-end view
of Prisma SASE incidents and infrastructure status.
Incident Management provides centralized visibility,
automatically creating ServiceNow incidents from Prisma SASE
alerts.
Dashboards and Visibility offer real-time insights into threat
trends, application usage, license utilization, and tenant
resources.
Streamlined Support: Users can raise and track Customer Support
Ticketing (CSP) tickets directly from the app, with the option to correlate
tickets to existing incidents for efficient troubleshooting.
