Known Issues— ADEM Agent for Prisma SD-WAN Remote Sites
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Autonomous DEM

Known Issues— ADEM Agent for Prisma SD-WAN Remote Sites

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Known Issues— ADEM Agent for Prisma SD-WAN Remote Sites

Review the open issues in Remote Network Autonomous Digital Experience Management (ADEM) agents.
Where Can I Use This?What Do I Need?
  • Prisma Access (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Panorama)
  • Prisma Access license
  • ADEM or Strata Cloud Manager Pro license
  • GlobalProtect or Prisma Access Agent license
Here are the issues we’re currently working on.

Autonomous DEM Agent 3.6.40

IDDescription
DEM-13278Device model and hostname are not displayed on the branch site experience page.
DEM-12423Network performance trend charts (latency, jitter, and packet loss) are missing for internet paths on the branch site experience page.
CGSDW-38932The ADEM agent fails to operate correctly when the tenant ID configured in the ADEM backend does not match the SD-WAN tenant ID that the ION device is registered under, causing agent registration and authorization failures.
DEM-14646The ADEM agent unexpectedly restarts when an unhandled error occurs on its background scheduled-test timer, causing repeated gaps in reported telemetry.
DEM-14650When the ADEM portal reconnect takes longer than the standard 5-minute polling interval, the ADEM agent fails to catch up, missing two consecutive poll cycles. This leaves a 10-minute gap in experience score telemetry while the dashboard continues to display a normal status.
CGSDW-40767On ION devices, HTTPS synthetic tests for specific destinations are reported as SSL failures on public-direct WAN paths and the application experience score shows as unavailable.