: Activate a License for Prisma SD-WAN Multitenant and Single Tenant FedRAMP High "In Process" Through Common Services
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Activate a License for Prisma SD-WAN Multitenant and Single Tenant FedRAMP High "In Process" Through Common Services

Table of Contents

Activate a License for
Prisma SD-WAN
Multitenant and Single Tenant FedRAMP High "In Process" Through
Common Services

Learn how to activate your
Prisma SD-WAN
FedRAMP tenants through the
Common Services
.
Where Can I Use This?
What Do I Need?
  • FedRAMP
    Prisma SD-WAN
    license with optional add-ons
  • Cloud SD-WAN Controller based on 6.1.2
  • FedRAMP email activation link
  • Gov
    Cortex Data Lake
  • Gov Region
  • Role: Multitenant Superuser or Superuser with access to the FedRAMP Customer Support Portal (CSP) account
After you receive an email from Palo Alto Networks identifying the FedRAMP license you are activating, including all your add-ons and capacities,
Get Started with
Prisma SD-WAN
to begin the activation process. The service will help you with the process of claiming your license, creating your tenant, and managing your users.
  1. Select
    Get Started with
    Prisma SD-WAN
    in your email.
  2. Provide your work email address
    ,
    Create your password
    , and
    Continue
    .
    The service uses this email address for the user account assigned to the tenant that you use for this license. This tenant, and any others created by this email address, will have the
    Multitenant Superuser
    role.
    • If you have a Palo Alto Networks Customer Support FedRAMP account, then enter the email address you used when you registered for that account.
    • If you do not have a Palo Alto Networks Customer Support FedRAMP account, then
      Create a New Account
      .
  3. You are automatically directed to
    Common Services
    Subscription & Add-ons
    , where you
    Claim
    the subscription for your product.
  4. Choose the
    Customer Support FedRAMP account
    number that you want to use to claim the license.
  5. Create New
    tenant that you want to use for this license.
  6. Claim and continue
    .
  7. You are automatically directed to
    Tenant Management
    to the parent tenant where the license was claimed.
  8. Edit Tenant
    to give the tenant a name of your choice, such as ParentTenant in the examples that follow. You can also add a business vertical and a support contact.
  9. Add a
    New Tenant
    if you’re creating a multitenant hierarchy, such as ChildTenantEast and ChildTenantWest in the examples that follow. You can also add a business vertical and a support contact.
  10. Select the tenant where you want to add your licensed product:
    • In a single tenant environment,
      Add Licensed Product
      on the parent tenant.
    • For Managed Security Service Providers (MSSPs) and distributed enterprises, it is required that you activate
      Prisma SD-WAN
      at the top-most, root-level, parent tenant and in all tenants up the hierarchy for a child
      Prisma SD-WAN
      tenant. This enables the root to do ION device management for the child tenants.
      Consider the example hierarchy using tenants called ParentTenant, ChildTenantEast, and ChildTenantNorthEast.
      Add Licensed Product
      of
      Prisma SD-WAN
      on all of them if you want to see the
      Prisma SD-WAN
      Summary Dashboard for ChildTenantNorthEast from the intermediate tenant of ChildTenantEast.
      • You can create and activate a
        Prisma SD-WAN
        tenant in the
        Strata Multitenant Cloud Manager
        without ordering a new license.
      • You only need to order a new license for
        Prisma SD-WAN
        if you need to order additional IONs, vIONs, or add-on licenses for this new tenant.
  11. Select the
    Contract
    for the product in the
    Gov Region
    where you want to deploy your product.
    There is no cross-region aggregation. Make sure that all your tenants are in the same region for monitoring purposes.
    Starting in January 2023, when you select the Singapore or Australia region to deploy your product, all the tenant data (such as configuration, telemetry logs, system logs, and stats) is now provisioned and stored in the selected region. The new behavior is available only for new licenses and new tenant activations in both single-tenant and multitenant hierarchies. The previous behavior was that only stats were stored in the selected region but the tenant, configuration, and logs were provisioned in the US or EU regions.
  12. Activate Now
    .The status will display as
    Provisioning
    while activation is in progress and then will display as
    Up
    after the activation is successful. You now have a tenant provisioned with an instance of the product that you purchased. The tenant has one user — the Customer Support account that you used when you began this process.
  13. (
    Optional
    ) add user access and assign roles.
  14. To complete the product setup, you must access the products you purchased and perform any required post-installation configuration. For information about your products, see:
  15. (
    Optional
    ) In a multitenant hierarchy, monitor your tenants with the
    Prisma SD-WAN
    Summary Dashboard.

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