| /Applications/Access
Experience.app/Contents/MacOS/crypter | A support tool | _panwdem (sudo) |
| /Applications/Access
Experience.app/Contents/Services/DemPathTestService.xpc/Contents/MacOS/mtr | Path trace test for showing path
visualization data on ADEM portal | _panwdem (sudo) |
| /Applications/Access
Experience.app/Contents/Services/DemPathTestService.xpc/Contents/MacOS/DemPathTestService | Invokes the mtr process for path
traces. | _panwdem |
| /Applications/Access
Experience.app/Contents/Services/DemWebTestService.xpc/Contents/MacOS/DemWebTestService | Runs the curl process. | _panwdem |
| /Applications/Access
Experience.app/Contents/Services/DemWebTestService.xpc/Contents/MacOS/curl | Application performance test using
Curl | _panwdem |
| /Applications/Access
Experience.app/Contents/Services/DemUpdateService.xpc/Contents/MacOS/DemUpdateService | Endpoint DEM service software update
manager | root |
| /Applications/Access
Experience.app/Contents/Services/DemNetworkTestService.xpc/Contents/MacOS/DemNetworkTestService | Runs ICMP/TCP ping tests. | _panwdem |
| /Applications/Access
Experience.app/Contents/Services/DemCollectionService.xpc/Contents/MacOS/DemCollectionService | Collects local system metrics such as cpu,
memory, and wifi statistics. | _panwdem |
| /Applications/Access
Experience.app/Contents/Services/DemPortalService.xpc/Contents/MacOS/DemPortalService | Provides connectivity to the ADEM portal for
incoming configuration and transmission of test
results. | _panwdem |
| /Applications/Access
Experience.app/Contents/Services/DemTransmissionService.xpc/Contents/MacOS/DemTransmissionService | Runs periodically to collect test results
from the other services and transmits them to the portal via
the portal service. | _panwdem |
| /Applications/Access Experience.app/Contents/MacOS/Access
Experience | The main Access Experience UI that houses the
End User Coaching and Self Service functionality. This is
what runs when you click on a notification or launch from
the MenuBar or /Applications folder | Logged-in User |
| /Applications/Access
Experience.app/Contents/Library/Access Experience
Menu.app/Contents/MacOS/Access Experience Menu | The macOS MenuBar application that provides
the launcher for the Access Experience UI and provides
Location Services integration for WiFi data collection when
integrated with GlobalProtect | Logged-in User |
| /Applications/Access
Experience.app/Contents/Services/DemPathTestService.xpc/Contents/MacOS/mtr-packet | Works with the mtr process to provide path
trace functionality to the agent. | _panwdem (sudo) |
| /Applications/Access
Experience.app/Contents/Services/DemUserProxyService.xpc/Contents/MacOS/DemUserProxyService | Provides a bridge between the ADEM
services that run persistently with the _panwdem credentials
to the logged-in users processes. This is required to
deliver notifications to the user and real-time updates to
the Access Experience UI for End User Coaching and Self
Service. | _panwdem |
| /Applications/Access
Experience.app/Contents/Services/DemNetworkTestService.xpc/Contents/Frameworks/SPLPing.framework/Versions/A/SPLPing | A library used by the agent to perform
network ping tests | N/A: This is a library used by
DemNetworkTestService and does not execute
independently. |
| /Applications/Access
Experience.app/Contents/Services/DemUpdateService.xpc/Contents/Frameworks/Sparkle.framework/Versions/A/Resources/Autoupdate.app/Contents/MacOS/fileop | Part of the agent updater mechanism | root |
| /Applications/Access
Experience.app/Contents/Services/DemUpdateService.xpc/Contents/Frameworks/Sparkle.framework/Versions/A/Resources/Autoupdate.app/Contents/MacOS/Autoupdate | Part of the agent updater mechanism | root |
| /Applications/Access
Experience.app/Contents/Services/DemUpdateService.xpc/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle | Part of the agent updater mechanism | root |
| /etc/
sudoers.d/palo_alto_networks_dem | A file listing processes that require sudo
access | N/A: This is a configuration file and not an
executable, so permission levels do not apply. |
| /Applications/Access
Experience.app/Contents/Services/DemAnalyticsService.xpc/Contents/MacOS/DemAnalyticsService | Performs data collection and processing for
the End User Coaching and Self Service features. | _panwdem |
| Processes to be allowlisted to
monitor LAN health when local network access is
disabled |
| /Applications/Access
Experience.app/Contents/Services/DemLocalNetworkTestService.xpc/Contents/MacOS/DemLocalNetworkTestService | Dedicated process for running ICMP/TCP ping
tests to local network targets, such as the default
gateway. | _panwdem |
| /Applications/Access
Experience.app/Contents/Services/DemPathTestService.xpc/Contents/MacOS/local-network/mtr | Local network specific path trace test for
showing path visualization data on the ADEM portal. | _panwdem (sudo) |
| /Applications/Access
Experience.app/Contents/Services/DemPathTestService.xpc/Contents/MacOS/local-network/mtr-packet |
Works with the local network specific mtr
process to provide path trace functionality to the
agent.
| _panwdem (sudo) |
