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    Cloud NGFW Procurement and Management with legacy Cloud NGFW Credits
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    Cloud NGFW for Azure

    Cloud NGFW Procurement and Management with legacy Cloud NGFW Credits

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    Cloud NGFW Procurement and Management with legacy Cloud NGFW Credits

    Interchange and allocate credits among your Cloud NGFW resources regardless of the Cloud deployment method.

    Activate (legacy) Cloud NGFW Credits

    Once you book the order for credits, they become active immediately, and an email is sent to enable you to start using your credits; for example, if you purchased credits for a one year term on September 6, 2026, the credits are active from that day forward, while the term lasts, in the case of this example, until September 5, 2027. The person listed as the administrative contact in the quote receives the activation email. The email provides details about the subscription, the credit pool ID, the subscription start and end date, the number of credits purchased, and the description of the default credit pool. You can use these details to activate credits in your Customer Support Portal (CSP) account.
    Palo Alto Networks recommends retaining this email to access information related to your account.
    You will select one of your CSP accounts for the credit pool during activation. Once your credit pool is active, you can manage and allocate the credits to your Cloud NGFW tenants using the Credit Management Application described below.
    1. In the email, click Activate.
    2. After clicking Activate, you’re redirected to the CSP. Select the CSP account in which you want to activate the credits.
    3. Select Start Activation to start using your credits by depositing them into the CSP and allocating the credits.
    4. Select the Palo Alto Networks Customer Support portal account (you can search by account number or name) where you want to deposit the credits and clickDeposit Credits:
    5. You can view your deposited credits in the customer support portal (CSP):
      1. In the CSP, within the left navigation panel go to Product, select Software/Cloud NGFW Credits.
      2. If there is an active contract, the credit pool is visible on this page.
      3. Use the Account Selector field to ensure that you're viewing the correct account. Select Go to Details for a specific pool to see more granular information, such as the deployment profiles (also known as parent deployment profiles) associated with that pool.
    6. Click Go to Cloud NGFW Credits to access the Cloud NGFW Credit Management application in the Palo Alto Networks hub.

    Associate Software NGFW Credits with Cloud NGFW tenant

    Do the following:
    The Cloud NGFW Credit Management Application provides a single location where you can manage your purchased credit pools, create deployment profiles and associate them with your Cloud NGFW tenants.
    1. In the hub, click Cloud NGFW Credit Management to display the app:
      The Cloud NGFW Credit Management application displays the credit pools associated with the CSP account:
      Each credit pool, displayed as an individual tile, provides two options:
      • Check Details. Use this option to display information about the credit pool. If a deployment profile already exists, it appears in the Deployment Profile table:
      • Create Deployment Profile. Use this option to create a deployment profile to consume activated credits from the pool.
      Before you create a deployment profile, estimate the number of firewalls that will use the configuration. You don't have to deploy all the firewalls at once.
    2. Click Create Deployment Profile. In the Create Deployment Profile screen, specify the following information:
      1. In the Name field, use the drop-down menu to select the Credit Pool ID from the list of available options. Enter the corresponding name for the credit pool ID.
      2. Select the Cloud Type (either Amazon Web Services or Microsoft Azure).
      3. Use the drop-down menu to select the Cloud NGFW Serial Number.
        If you don't see a Cloud NGFW Serial number in the drop down, it's because of the following reasons:
        • Your firewall in the Cloud Service Provider’s portal isn't registered to the Palo Alto Networks CSP where your credit is deposited. In this case, go to the Cloud Service Provider’s portal and register the firewall to the CSP account.
        • Your firewall is registered in a different CSP account that you're not part of. In this case, add yourself as an admin to the CSP account and visit the deployment profile screen again. It should display the serial number.
      4. Specify the Number of Credits you want to allocate from the credit pool; the number of available credits from the credit pool appears.
      5. Optionally include a description.
      6. Click Save.
      After you have successfully created the deployment profile, the CNGFW Credits page displays the newly created profile along with the number of allocated credits:

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