When the Panorama auth key expires, your Cloud NGFW on Azure resource displays an
Unhealthy or Degraded status. Force-create a new auth key to restore connectivity.
Where Can I Use This?
What Do I Need?
Cloud NGFW on Azure (Managed by Panorama)
Panorama 11.2 or later
Panorama Azure Plugin version 5.2.3 or later
Access to the Panorama CLI
When the VM-auth key used to register your Cloud NGFW for Azure resource with
Panorama® expires, the resource can no longer authenticate with Panorama, causing it
to display Unhealthy or Degraded status in the Azure portal.
Force-creating a new auth key and providing a fresh registration string restores
connectivity and returns the resource to a healthy state.
Verify that your Panorama Azure Plugin version is 5.2.3 or later.
You can check the installed version in Panorama under PanoramaPlugins.
Log in to the Panorama CLI and run the following command to force-create a new
VM auth key for the Cloud Device Group:
request plugins azure cngfw-force-create-vm-auth-key name cloud-device-group-name
Replace cloud-device-group-name with the name of your
Cloud Device Group.