Connect for the First Time

Launch the GlobalProtect app.

(

Optional

) If you have not enabled GlobalProtect notifications on your endpoint, a notification permission dialog appears.

Allow

GlobalProtect to send you notifications.

If you

Don’t Allow

GlobalProtect to send you notifications, a reminder appears the next time you launch the app. Tap the

Settings -> GlobalProtect

link to go to the notification permission screen, where you can enable notifications. If you still do not want to enable notifications,

Skip

this screen.

Read the disclosure about the information GlobalProtect may collect or access on your device and click

Continue

to acknowledge and dismiss the message.

Enter the GlobalProtect portal address.

(

Optional

) Depending on the connection mode, tap

Connect

to initiate the connection.

When the

“GlobalProtect” Would Like to AddVPN Configurations

message appears, use the following steps to add VPN configurations to your endpoint:

Allow

GlobalProtect to add VPN configurations to your endpoint. This setting enables GlobalProtect to filter and monitor network activity on the endpoint when you are using the VPN.

Enter your iPhone or iPad passcode to confirm that you want to add VPN configurations to your endpoint.

(

Optional

) If your endpoint is unable to verify the identity of the GlobalProtect portal using the portal server certificate, the

Cannot Verify Server Identity

message appears. If you trust the certificate, tap

Continue

to proceed with the connection.

(

Optional

) If prompted, enter your

Username

and

Password

and then

SIGN IN

.

If your administrator has allowed you to use biometric (fingerprint or, for iOS X devices only, face ID) information to sign in, you need to first sign-in with a username and password twice (once to save it and again to authenticate); you can then use biometric information to sign in.

(

Optional

) If you are using multi-factor authentication, enter the GlobalProtect verification

Code

that is sent to your endpoint after you sign in, and then tap

Continue

.

(Optional) If your administrator configures the GlobalProtect app to display a welcome message, the welcome message appears upon successful connection. Close the welcome message to proceed to the home screen.

(

Optional

) If there are notifications on your app, the Notifications dialog appears upon successful connection. Close the Notifications dialog to proceed to the home screen.

When the home screen appears, verify that your connection has established successfully. If the connection is successful, the home screen displays the

CONNECTED

state.

(

Optional

) By default, the endpoint automatically connects to the

Best Available

gateway based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, tap the gateway drop-down at the bottom of the home screen and then use one of the following options:

Select a gateway manually (external gateways only). If your administrator configures more than 10 manual external gateways in your portal agent configuration, you can also locate a specific gateway using the gateway search option.

Assign and automatically connect to a preferred gateway by tapping the More Options (

) icon for the gateway that you want to set as the preferred gateway and then

Set As Preferred

. Alternatively, you can long-press (tap and hold) the gateway and then

Set As Preferred

.

To remove the preferred gateway assignment, tap the More Options (

) icon for the preferred gateway and then

Remove Preferred

. Alternatively, you can long-press (tap and hold) the gateway and then

Remove Preferred

.