Replace a WF-500-B System Drive
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Replace a WF-500-B System Drive
Learn how to replace a system drive on a WF-500-B appliance.
If the system drive fails,
the appliance attempts to boot the Maintenance Recovery Tool (MRT)
where you can view error messages and drive status. If the MRT is
not bootable, power down the appliance. For assistance in verifying
the status of the drive to determine if it should be replaced, contact
Palo Alto Networks Support.
The
system drive on the WF-500-B appliance is located on the back panel
of the appliance (see
WF-500-B Back Panel).
Disconnect all power cords before servicing
the WF-500-B appliance.
After you install the
new drive, you will need to obtain a backup configuration that you
saved from the failed appliance to restore your configuration.
To avoid injury to yourself or damage to
your Palo Alto Networks® hardware or the data that resides on the
hardware, read the
Product Safety Warnings.
Power off the appliance by pressing the power
button on the front of the appliance and then remove the AC power
cords.
Press the ejector button on the system drive carrier
to release the carrier handle and gently pull the handle toward
you to remove the carrier and drive.
Remove the replacement drive from the packaging and place
it on an antistatic surface.
Install the replacement drive in the drive carrier of
the failed drive.
Place the failed drive next to the replacement
drive with the connectors facing the same direction.
Remove the four screws that hold the failed drive
in the carrier and remove the drive from the carrier.
Install the replacement drive in the carrier and secure
it using the four screws you removed from the failed drive.
Install the replacement drive in the appliance.
Ensure that the drive carrier lever is in
the open position; if it is not, press the ejector button on the
drive carrier to release the lever and pull it out until it is fully
open.
Slide the replacement drive and carrier assembly in
to the empty drive bay until it is about 1/4” (.6cm) from being
fully inserted.
Before fully inserting the drive carrier, ensure that
the lever attaches to the locking mechanism on the appliance and
then close the lever to seat the carrier.
Power on the appliance and connect a standard RJ-45 Ethernet cable
from the RJ-45 port on your computer to the MGT port on the appliance.
Change the IP address on your computer to an address
in the 192.168.1.0/24 network, such as 192.168.1.2.
From a web browser, go to https://192.168.1.1 and when prompted,
log in to the web interface using the default username and password (admin/admin).
Perform the following steps to restore the appliance:
Configure the appliance to access your management
network ().
Activate the Support license ().
Activate licenses and subscriptions ().
Upgrade or downgrade the appliance so that the software version
matches the version that was installed on the failed drive.
Import a recent backup configuration to restore the
appliance configuration ( Configuration Management).