Legacy IoT Security

1. Log in to the Device Security portal and send an alert to SoftPro Medusa.

   • From the Device Details page:
     Navigate to AssetsDevices and select the device with an alert that you want to send to SoftPro Medusa. On the Device Details page, click on the Alerts tab, select the alert that you want to send, and select ActionsSend to...SoftPro Medusa.
   • From the Alert Details page:
     Navigate to AlertsSecurity AlertsAll Alerts and select the alert that you want to send to SoftPro Medusa. On the Alert Details page, select ActionsSend to...SoftPro Medusa.
   • From the alerts inventory:
     Navigate to AlertsSecurity AlertsAll Alerts and select the check box for the alert that you want to send to SoftPro Medusa. After you have chosen the alert, select MoreSend to...SoftPro Medusa.
2. In the Send to SoftPro Medusa pop-up that appears, fill in the following fields:

   • Priority: Enter a priority number that your SoftPro Medusa system analyst can use to correlate with the priority numbering system in SoftPro Medusa.
   • Add Comments: Add any additional comments that would help with the risk mitigation workflow.

3. Send the alert to SoftPro Medusa.

   After you click Send, a link to the Cortex XSOAR work plan appears at the bottom of the pop-up. The link opens a new tab or window to see the Cortex XSOAR work plan for this action.

4. To confirm that the alert successfully reached SoftPro Medusa, click the link to the Cortex XSOAR playbook for this action.

   For the link in Device Security to open the corresponding work plan in Cortex XSOAR, you must already be logged in to your cloud Cortex XSOAR instance before clicking on the link. If you have an on-premises Cortex XSOAR, you need to search the incidents on your Cortex XSOAR to find the work plan.

   Follow the path through the playbook to see if the action completed successfully, or to triage where the action might have failed.