: Send Security Alerts to ServiceNow
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Send Security Alerts to ServiceNow

Table of Contents

Send Security Alerts to ServiceNow

Manually send security alerts from
IoT Security
through
Cortex XSOAR
to ServiceNow to make work orders.
From the
IoT Security
portal, send a security alert to ServiceNow. Before sending it,
IoT Security
converts the alert into a security incident, which ServiceNow receives in its Zingbox alerts vulnerability incident table. From there, a ServiceNow user can create a work order for a network security analyst to investigate.
  1. Log in to the
    IoT Security
    portal, click
    Alerts
    Security Alerts
    , and then select the check box of the alert you want to send as an incident to ServiceNow.
  2. Click
    More
    Send to
    ServiceNow
    .
    The Send to ServiceNow panel appears.
  3. Add a comment and then click
    Send
    .
    After you click
    Send
    , a link appears. When you click it, a new browser window opens to the XSOAR playbook for this action.
    To confirm that the work order was sent, click the link to the XSOAR playbook for this action.
    For the link in
    IoT Security
    to open the corresponding playbook in
    Cortex XSOAR
    , you must already be logged in to your XSOAR instance before clicking it.
    The green boxes in the playbook indicate that a particular step was successfully performed. Following the path through the playbook gives you feedback about whether an action was carried out successfully or, if not, where the process changed course.
    Also, the action “Sent to ServiceNow” appears in the Last Action column. If you don’t see this column, click the Columns icon ( ) and select
    Last Action
    .
  4. Log in to ServiceNow and check the table you created for receiving security incidents from
    IoT Security
    .
    You can also send an alert to ServiceNow from the Alert Details page and from the Alerts section on the Device Details page.

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