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    Configure PagerDuty as a Notification Provider
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    Next‑Gen Trust Security

    Configure PagerDuty as a Notification Provider

    Table of Contents

    Configure PagerDuty as a Notification Provider

    PagerDuty is an incident management platform that helps teams detect, triage, and resolve issues in real time. After you configure PagerDuty as a notification provider in Next-Gen Trust Security, you can create notifications for events like certificate expiration and resource health changes and send them directly to PagerDuty.

    Before You Begin

    Ensure that you have:
    • In PagerDuty, permissions to create services and integrations.
    • In PagerDuty, an escalation policy—which you'll use when creating a service, as described in the the PagerDuty documentation.

    Step 1: Create a New Service in PagerDuty

    To receive notifications from Next-Gen Trust Security, you must configure a service in PagerDuty. Configuring a service provides an integration key that you supply when adding PagerDuty as a notification provider.
    1. On the PagerDuty dashboard, click Services > Service Directory > New Service.
    2. Name the service and assign an escalation policy to it.
    3. (Optional) Select the recommended alert grouping. Otherwise, every alert creates its own incident.
    4. Click Integrations > Events API v2.
    5. Click Create Service and copy the Integration Key to your clipboard.

    Step 2: Add PagerDuty as a notification provider

    1. Sign in to Next-Gen Trust Security.
    2. Click Configuration > Certificate Notifications > Notification Providers.
    3. Click New.
    4. Under Integration Type, select PagerDuty.
    5. Enter a Name for the integration.
    6. Under PagerDuty API Region, select the service region for your PagerDuty Account.
    7. In Integration Key, enter the integration key you obtained when creating a service in PagerDuty.
    8. Click Save. The new integration appears on the Notification Providers page.

    Next steps

    Now that you have integrated PagerDuty with Next-Gen Trust Security, you can use it as a delivery channel for system event notifications. For steps to add notifications, see Create notifications in the Notification Rules.

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