PagerDuty is an incident management platform that helps teams detect, triage, and resolve issues in real time. After you configure PagerDuty as a notification provider in Next-Gen Trust Security, you can create notifications for events like certificate expiration and resource health changes and send them directly to PagerDuty.
Before You Begin
Ensure that you have:
In PagerDuty, permissions to create services and integrations.
In PagerDuty, an escalation policy—which you'll use when creating a service, as described in the the PagerDuty documentation.
Step 1: Create a New Service in PagerDuty
To receive notifications from Next-Gen Trust Security, you must configure a service in PagerDuty. Configuring a service provides an integration key that you supply when adding PagerDuty as a notification provider.
On the PagerDuty dashboard, click Services > Service Directory > New Service.
Name the service and assign an escalation policy to it.
(Optional) Select the recommended alert grouping. Otherwise, every alert creates its own incident.
Click Integrations > Events API v2.
Click Create Service and copy the Integration Key to your clipboard.
Under PagerDuty API Region, select the service region for your PagerDuty Account.
In Integration Key, enter the integration key you obtained when creating a service in PagerDuty.
Click Save.
The new integration appears on the Notification Providers page.
Next steps
Now that you have integrated PagerDuty with Next-Gen Trust Security, you can use it as a delivery channel for system event notifications. For steps to add notifications, see Create notifications in the Notification Rules.
