Firewall losing logs
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Next-Generation Firewall

Firewall losing logs

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Firewall losing logs

Incident Code
INC_NGFW_LOG_LOSS
Severity
Warning
Category
Network Services
Subcategory
Logging
Description
This alert indicates that DP logs (such as traffic, threat, URL, Netflow, User-ID, GP, Decryption, EAL, etc.) that are supposed to be generated based on inspected traffic and logging configurations are being lost. When logs are generated in the DP, they are moved into logging queues, which are then handed over to the logrcvr in the Management Plane (DP to MP). To prevent the DP-to-MP channel from being overwhelmed, a rate-limiting mechanism was implemented to control the transfer of logs from the Data Plane to the Management Plane. This mechanism regulates either the logging count rate (logs/sec) or bandwidth usage (KB/sec). The control is in place to ensure that other services such as packet capture and any requests from DP to the cloud (e.g., URL, Wildfire, etc.), are not dropped due to excessive logging bandwidth consumption.
Raise Condition
Firewall is losing logs at dataplane and logs losing rate is greater than 50 logs per second at least for an hour. OR Dataplane(DP) to Management plane(MP) logs overflow and logs are lost due to rate-limiting between DP and MP.
Clear Condition
When the logs are being generated, retained and are not lost for 24 hr duration.
Probable Root Cause Incident
"INC_NGFW_DROPPING_LOGS_FWD_QUEUE_FAIL",
"INC_NGFW_ES_VLD_INGESTION_ISSUES",
"INC_NGFW_HIGH_LOG_RATE",
"INC_NGFW_INTER_LOG_COLLECTOR_DISCONNECT",
"INC_NGFW_LFC_LOGRCVR_OOM_KERNEL_FAILURE",
"INC_NGFW_LFC_LOGRCVR_OOM_PATH_MONITOR_FAILURE",
"INC_NGFW_LICENSE_NOT_PROVISIONED_LCAAS",
"INC_NGFW_LOG_CERT_MISMATCH",
"INC_NGFW_PAN_LC_DISCONNECTED_FROM_GROUP",
"INC_NGFW_PANORAMA_LOGD_THROTTLE",
"INC_NGFW_VLDMGR_LOGD_CONNECTION_BROKEN",
"INC_NGFW_VLDMGR_LOGD_CONNECTION_FLAP",
"INC_NGFW_VLDMGR_VLD_DISCONNECT",
"INC_NGFW_FAILED_TO_SCHEDULE_A_LOG_FWD_CONTROL_JOB_FOR_DEVICE"