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You can manage mobile user access to the active GlobalProtect app version that is hosted by
Prisma Access
. To do this in
Prisma Access (Managed by Strata Cloud Manager)
, configure the
Upgrade Global Protect
setting. For
Prisma Access (Managed by Panorama)
, complete the following steps.
  1. Select
    Network
    GlobalProtect
    Portals
    .
  2. Select the
    Mobile_User_Template
    from the
    Template
    drop-down.
  3. Select
    GlobalProtect_Portal
    to edit the
    Prisma Access
    portal configuration.
  4. Select the
    Agent
    tab and select the app configuration.
  5. Select the
    App
    tab.
  6. In the
    App Configurations
    area, select a choice in
    Allow User to Upgrade GlobalProtect App
    to specify whether mobile users can upgrade their GlobalProtect app version to the active version that is hosted on
    Prisma Access
    and, if they can, whether they can choose when to upgrade:
    • Allow with Prompt
      (default)—Prompt users when a new version is activated and allow users to upgrade their software when it is convenient.
    • Disallow
      —Prevent users from upgrading the app software.
    • Allow Manually
      —Allow users to manually check for and initiate upgrades by selecting
      Check Version
      in the GlobalProtect app.
    • Allow Transparently
      —Automatically upgrade the app software whenever a new version becomes available on the portal.
    • Internal
      —Automatically upgrade the app software whenever a new version becomes available on the portal, but wait until the endpoint is connected internally to the corporate network. This prevents delays caused by upgrades over low-bandwidth connections.


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